Customer Service Representative (Remote)

First American Financial; Fort Mill (SC); Remote; USD 10,000 - 60,000; Full time

Job summary

Une entreprise reconnue de services hypothécaires et immobiliers recherche un Représentant du Service Client pour un poste à distance. Ce rôle implique l'interaction avec les clients pour résoudre leurs requêtes de service, avec une priorité sur la satisfaction et un environnement de travail inclusif. Vous bénéficierez d'un salaire compétitif, de prestations complètes et d'opportunités de croissance au sein de l'organisation.

Benefits

Package complet d'avantages incluant médecine, dentaire et vision

Opportunités de développement de carrière

Culture de travail inclusive et solidaire

Qualifications

• Minimum de 2 ans d'expérience en service client.
• Capacité à naviguer dans les systèmes d'entrée de données informatisés.
• Adaptabilité et capacité à travailler dans un environnement de centre d'appels.

Responsibilities

• Résoudre les appels de service client de premier et deuxième niveaux.
• Vérifier les contacts clients et les informations de compte.
• Maintenir des journaux et des rapports des interactions avec les clients.

Skills

Communication verbale et écrite

Compétences en résolution de problèmes

Attention au détail

Education

High School diploma or equivalent

Tools

MS Office applications

Job description

Customer Service Representative (Remote)

Employer Industry: Mortgage and Real Estate Services

Why consider this job opportunity:
- Salary up to $20.90 per hour
- Comprehensive benefits package including medical, dental, vision, and 401k
- Opportunity for career advancement and growth within the organization
- Supportive and inclusive workplace culture that values diversity and individuality
- Chance to work in a recognized company listed among the Fortune 100 Best Companies to Work For for ten consecutive years
- Engaging work environment with a focus on customer satisfaction and personalized service

What to Expect (Job Responsibilities):
- Interface with customers to resolve 1st and 2nd tier/escalation customer service calls and queries
- Verify customer contacts and account information
- Investigate and coordinate a wide range of customer issues, implementing corrective actions as needed
- Maintain logs, reports, records, and files related to customer interactions
- Prepare customer billings and coordinate resolution of billing issues with relevant departments

What is Required (Qualifications):
- High School diploma or equivalent required
- Minimum of 2+ years of related customer service experience
- Proficient in MS Office applications
- Ability to navigate computerized data entry systems and relevant applications
- Strong verbal and written communication skills

How to Stand Out (Preferred Qualifications):
- Experience in a call center environment or service-related role
- Familiarity with mortgage or real estate products and customer service activities
- Demonstrated adaptability, attention to detail, patience, and problem-solving skills

#MortgageServices #CustomerService #CareerOpportunity #DiversityAndInclusion #EmployeeBenefits

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

About the company

In June 2010, First American Financial Corporation was established when First American split its businesses to create First American Financial Corporation which provides title and settlement services to the real estate and mortgage industry, and CoreLo...

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