Customer Service Representative (Remote)

Davita Inc.; South Carolina; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in the service industry is seeking Customer Service Representatives to address inquiries and provide solutions. The position includes responsibilities such as resolving customer queries and maintaining records, requiring a high school diploma and relevant experience. Join a diverse team committed to excellence in customer service.

Benefits

Medical benefits

Dental benefits

Vision benefits

401k Plan

Paid time off (PTO)

Sick leave

Employee stock purchase plan

Qualifications

• At least 2 years of related customer service experience.
• Proficiency in MS Office.
• Ability to navigate data entry systems and applications.

Responsibilities

• Resolve first and second-tier customer service calls and queries.
• Maintain logs, reports, and records.
• Assist with billing questions and coordinate billing issue resolutions.

Skills

Customer service skills

Verbal communication skills

Written communication skills

Problem-solving

Adaptability

Attention to detail

Education

High School diploma or equivalent

Tools

MS Office

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by leading practitioners in the mortgage servicing industry. We focus on providing superior technology, products, and services for the mortgage and real estate industries, supported by personalized service and support. Our continuous innovation and acquisitions offer solutions that enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned us numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We are also recognized as a great place to work for women, diversity, and LGBTQ+ employees, appearing on over 50 regional best places to work lists. First American strives to be a great workplace for all.

What We Do

Customer Service Representatives work in call center or non-call center environments, handling inquiries from the public, real estate agents/brokers, or other agencies. Requests vary by business segment, such as escrow, insurance, or technical support, and are addressed via web, email, or phone. Responsibilities include tracking, troubleshooting, and providing information, with no specific client assignments.

HOW YOU'LL CONTRIBUTE

• Resolve first and second-tier customer service calls and queries.
• Verify contacts and account information.
• Assess customer problems and implement corrective actions.
• Escalate issues appropriately to supervisors or relevant departments.
• Maintain logs, reports, and records.
• Investigate and track customer issues.
• Make proactive calls to address accounts needing attention.
• Coordinate with offshore call centers when necessary.
• Assist with billing questions and coordinate billing issue resolutions.
• Perform order fulfillment tasks, including order receipt and system updates.
• Other duties as assigned.

WHAT YOU'LL BRING

Required Education, Experience, Certification/Licensure

• High School diploma or equivalent.
• At least 2 years of related customer service experience.

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Knowledge of products and customer service activities in the assigned area.
• Proficiency in MS Office.
• Ability to navigate data entry systems and applications.
• Strong verbal and written communication skills.
• Customer service skills including adaptability, attention to detail, patience, and problem-solving.

Salary Range: $15.60 - $20.90 Hourly

This range is an estimate at the time of posting, with pay based on knowledge, skills, experience, and location.

What We Offer

We embrace individuality and support diversity, equity, and inclusion, fostering an authentic and inclusive workplace for all. Our benefits include medical, dental, vision, 401k, PTO, sick leave, and other benefits like an employee stock purchase plan.