Customer Service Representative - Remote

Lensa; Boise (ID); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading career site is seeking a Customer Service Representative for a remote position. The role involves managing inbound calls, providing excellent customer service, and educating callers about services. Ideal candidates will possess strong communication skills and a High School Diploma, with a preference for customer service experience.

Qualifications

• High School Diploma required.
• Experience in customer service preferred.
• Excellent communication skills essential.

Responsibilities

• Handle inbound calls and manage inquiries via phone and email.
• Educate callers on program benefits and resolve issues.
• Meet call center metrics and maintain customer satisfaction.

Skills

Communication

Multitasking

Teamwork

Education

High School Diploma

Tools

Microsoft Word

Outlook

Job description

Customer Service Representative - Remote

Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

About Sharecare: Sharecare is a digital health company dedicated to helping people manage their health through a comprehensive virtual health platform. Our goal is to support individuals, providers, employers, and organizations in optimizing well-being and making high-quality care accessible and affordable. Learn more at sharecare.com.

Job Summary: The Customer Service Representative (CSR) handles inbound calls from members and providers, inputs data, and delivers excellent customer service with courtesy and professionalism. The role involves managing inquiries via phone and email, recording communications accurately, and using a computerized system for tracking and troubleshooting. CSRs may also assess needs, explain programs, and promote services.

Location: This is a remote position within the United States.

Essential Job Functions

• Identify, evaluate, and prioritize caller needs and concerns.
• Develop and implement resolution plans efficiently.
• Maintain customer satisfaction and collaborate with other teams.
• Analyze problems and determine solutions according to protocol.
• Educate callers on program benefits proactively.
• Meet or exceed call center metrics, attendance, and quality standards.
• Use computer tools to process and document information accurately.
• Build rapport with callers and adapt communication styles.
• Provide accurate information about Sharecare’s programs and services.
• Escalate and follow up on issues as needed.

Qualifications

• High School Diploma
• Experience in customer service preferred
• Excellent communication skills
• Ability to multitask
• Basic knowledge of Microsoft Word & Outlook
• Keyboard proficiency and internet navigation skills
• Teamwork and collaboration skills
• Ability to thrive in a fast-paced, changing environment

Sharecare and its subsidiaries are Equal Opportunity Employers. We consider all applicants without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, or other protected categories.