Customer Service Representative, Reliability (12

Spectrum; Morrisville (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Spectrum is seeking a customer care associate to support residential customers by troubleshooting connectivity issues and resolving billing inquiries over the phone. You will help connect customers to what matters most and uphold Spectrum’s reputation as a trusted provider through professional, helpful interactions.

The role requires flexibility for a 24/7 call center with shifts including nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Ability to read, write, speak and understand English, multitasking.
• Minimum one year of call center or equivalent experience.
• Customer service/technical support experience desirable.
• Call center experience; cable operations and/or telecommunications experience.

Responsibilities

• Troubleshoot internet, video and voice service issues for customers by applying new knowledge and resources.
• Uncover customer needs and provide tailored solutions to resolve concerns efficiently.
• Create memorable customer experiences by delivering professional and courteous support on every call.
• Represent Spectrum as a trusted expert by clearly explaining products and services.
• Manage multiple customer interactions with confidence and resourcefulness.
• Navigate feedback and challenging situations while maintaining a positive attitude.
• Collaborate with a supportive team to ensure seamless service around the clock.

Skills

English proficiency

Multitasking

Call center experience

Cable/telecom experience

Education

High school diploma or equivalent

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Ready to transform everyday challenges into meaningful solutions? At Spectrum, you’ll support our residential customers by troubleshooting connectivity issues and resolving billing inquiries, all while delivering the highest standard of service over the phone. Your work not only connects people to what matters most but also helps strengthen Spectrum’s reputation as a trusted provider. Here, every interaction you have leaves a positive impact on our customers and the company.

How You’ll Make an Impact

• Troubleshoot internet, video and voice service issues for customers by applying new knowledge and resources


• Uncover customer needs and provide tailored solutions to resolve concerns efficiently


• Create memorable customer experiences by delivering professional and courteous support on every call


• Represent Spectrum as a trusted expert by clearly explaining products and services


• Manage multiple customer interactions with confidence and resourcefulness


• Navigate feedback and challenging situations while maintaining a positive attitude


• Collaborate with a supportive team to ensure seamless service around the clock

Working Conditions

• Operate in a 24/7 call center environment with various shift options


• Be prepared to work nights, weekends and holidays as scheduled

What You’ll Bring to Spectrum

Required Qualifications

Schedule

• Ability to work a variety of schedules including nights, weekends, and holidays

Education

• High school diploma or equivalent

Skills

• Ability to read, write, speak and understand English, multi-tasking,

Preferred Qualifications

• Minimum one year of call center or equivalent experience


• Customer service/technical support experience


• Call Center Experience; Cable operations and/or telecommunications experience

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.