Customer Service Representative, Reliability (12-11-26 Start Date)

Charter Communications; Morrisville (NC); On-site; USD 32,000 - 48,000; Full time

Job summary

Spectrum is seeking a dedicated customer service/technical support agent in Morrisville, NC. You’ll troubleshoot connectivity issues and billing inquiries, delivering top-tier service over the phone to help customers stay connected to Spectrum Internet, TV, Mobile, and Voice products.

The role requires flexibility for 24/7 call center hours, including nights, weekends, and holidays, and a strong emphasis on professional communication and customer satisfaction.

Qualifications

• Ability to read, write, speak and understand English.
• Strong multitasking and problem-solving abilities.

Responsibilities

• Troubleshoot internet, video and voice service issues for customers by applying new knowledge and resources.
• Uncover customer needs and provide tailored solutions to resolve concerns efficiently.
• Create memorable customer experiences by delivering professional and courteous support on every call.
• Represent Spectrum as a trusted expert by clearly explaining products and services.
• Manage multiple customer interactions with confidence and resourcefulness.
• Navigate feedback and challenging situations while maintaining a positive attitude.
• Collaborate with a supportive team to ensure seamless service around the clock.

Skills

English proficiency

Multitasking

Education

High school diploma or equivalent

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Ready to transform everyday challenges into meaningful solutions? At Spectrum, you'll support our residential customers by troubleshooting connectivity issues and resolving billing inquiries, all while delivering the highest standard of service over the phone. Your work not only connects people to what matters most but also helps strengthen Spectrum's reputation as a trusted provider. Here, every interaction you have leaves a positive impact on our customers and the company.

How You'll Make an Impact

• Troubleshoot internet, video and voice service issues for customers by applying new knowledge and resources
• Uncover customer needs and provide tailored solutions to resolve concerns efficiently
• Create memorable customer experiences by delivering professional and courteous support on every call
• Represent Spectrum as a trusted expert by clearly explaining products and services
• Manage multiple customer interactions with confidence and resourcefulness
• Navigate feedback and challenging situations while maintaining a positive attitude
• Collaborate with a supportive team to ensure seamless service around the clock

Working Conditions

• Operate in a 24/7 call center environment with various shift options
• Be prepared to work nights, weekends and holidays as scheduled

What You'll Bring to Spectrum

Required Qualifications

Schedule

• Ability to work a variety of schedules including nights, weekends, and holidays

Education

• High school diploma or equivalent

Skills

• Ability to read, write, speak and understand English, multi-tasking,

Preferred Qualifications

• Minimum one year of call center or equivalent experience
• Customer service/technical support experience
• Call Center Experience; Cable operations and/or telecommunications experience

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet, Mobile, TV and Voice products. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.