Inbound Sales Representative

Spectrum; Greensboro (NC); On-site; USD 42,000 - 110,000; Full time

Job summary

Spectrum is hiring for an inside sales role in Greensboro, NC. You will connect customers with cable, internet, home phone and mobile solutions, guiding them to bundled options that fit their lifestyles.

Starting pay is $20/hour with incentives that can raise annual earnings well above $110,000 for top performers. The role includes weekend/holiday shifts and an emphasis on customer satisfaction and retention.

Qualifications

• High school diploma or equivalent required.
• 1+ year sales experience preferred; 0.5+ years internal billing agent with sales success acceptable.
• 1+ year of customer service or call center experience.

Responsibilities

• Engage customers by evaluating needs and recommending Spectrum products and services.
• Educate customers on product features and benefits, promoting bundled solutions for value.
• Consistently achieve weekly and monthly sales targets using effective sales techniques.
• Build trust and rapport with new, existing and former customers for long-term loyalty.
• Address retention calls and resolve billing inquiries to ensure satisfaction and retention.
• Maintain up-to-date knowledge of Spectrum campaigns, pricing and product offerings to answer questions.

Skills

Needs analysis

Objection handling

Closing sales

Customer service

Interpersonal communication

Multitasking

Problem solving

Self-confidence

Goal oriented

Computer proficiency

Billing awareness

Product knowledge

Education

High school diploma or equivalent

Tools

Billing systems

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $20/hour, plus lucrative incentives that can bring top performers to an annual salary of over $110,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.

Do you enjoy connecting customers with solutions that fit their lifestyles? At Spectrum, you’ll help guide customers to the right combination of cable, internet, home phone and mobile services, ensuring every interaction brings genuine value. Your expertise will directly shape customer satisfaction and drive our team’s success.

How You’ll Make an Impact

• Engage customers by evaluating needs and recommending the best Spectrum products and services


• Educate customers on product features and benefits, promoting bundled solutions for maximum value


• Consistently achieve weekly and monthly sales targets by applying effective sales techniques


• Build trust and rapport with new, existing and former customers to encourage long-term loyalty


• Address retention calls and resolve billing inquiries, ensuring customer satisfaction and retention


• Maintain up-to-date knowledge of Spectrum campaigns, pricing and product offerings to answer all customer questions


• Demonstrate professionalism and courtesy in every interaction, supporting efforts to simplify the purchasing experience

Working Conditions

• Office environment with variable hours, including weekends, holidays and split days off

What You’ll Bring to Spectrum

Required Qualifications

Education

• High school diploma or equivalent

Experience

• +1 year of sales experience, preferably in voice, data or video solutions or 0.5 years of internal billing agent experience with sales success


• +1 year of customer service or call center experience


• 0.5 years of sales experience or 0.25 years demonstrated sales success at Spectrum

Skills

• Strong understanding of cable communications products including video, data, voice and mobile


• Familiarity with billing systems


• Skilled in needs analysis, objection handling and closing sales


• Capable of meeting and exceeding sales goals


• Effective verbal, written and interpersonal communication abilities


• Proven computer proficiencyAbility to multitask and respond to customer inquiries promptly


• Sound judgment, initiative and ambition


• Goal-oriented, determined and self-confident problem solver

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.