Customer Service Representative, Provider Relations

CAI; North Carolina; Remote; USD 45,000 - 60,000; Full time

Job summary

A leading company is seeking a motivated Provider Relations Representative to support healthcare providers. This remote position requires strong communication skills and experience in healthcare customer service, offering a unique opportunity to enhance provider relationships and address inquiries effectively.

Qualifications

• Bachelor's degree and 2 years or Associate's degree and 4 years in healthcare customer service.
• Proficient in office practices and software, including Microsoft Office.
• Exceptional verbal and written communication skills.

Responsibilities

• Develop and maintain positive relationships with assigned providers.
• Act as the first point of contact for provider inquiries.
• Maintain detailed records of interactions and transactions.

Skills

Analytical skills

Communication skills

Problem solving

Teamwork

Education

Bachelor's degree

Associate's degree

Tools

Microsoft Office Suite

Job description

Job ID Number

R5062

Employment Type

Full time

Worksite Flexibility

Remote

Job Summary

We are looking for a motivated Provider Relations Representative, ready to take us to the next level! If you have prior experience in healthcare customer service, strong problem solving and communication skills, and are looking for your next career move, apply now!

Job Description

We are looking for a Provider Relations Representative to provide dedicated support to designated healthcare providers within our client’s network by addressing inquiries related to our clients behavioral and physical health services. This position is a 3+ month contract and remote..

Due to our end client, candidates must reside within the state of North Carolina.

Due to the specific legal and contractual requirements associated with this position, only US Citizens and Green Card Holders/Permanent residents will be considered for this role. Candidates must be able to work directly on CAI's W2.

What You’ll Do

• Develop and maintain positive relationships with assigned providers

• Act as the first point of contact for provider inquiries, ensuring timely and accurate responses to their questions

• Interpret and explain complex information, proactively following up on inquiries and ensuring satisfaction

• Maintain detailed records of interactions, transactions, and comments

• Assist in the preparation and distribution of communication materials, including drafting and sending out written notices

• Collaborate with team members on various projects, providing support as needed to meet team goals

• Perform other tasks as required to support the team’s objectives

What You’ll Need

Required:

• Bachelor's degree and 2 years of experience or Associates degree and 4 years of experience in a healthcare customer service environment

• Demonstrated ability to prioritize multiple tasks and meet deadlines in a fast-paced environment

• Strong analytical skills with the ability to identify issues and implement effective solutions

• Proficient in general office practices and software packages, including Microsoft Office Suite and communication tools

• Exceptional verbal and written communication skills, with the ability to convey information clearly and effectively

• Ability to work independently and as part of a team, fostering a cooperative work environment

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Must be able to communicate with customers/team members in English over the phone and in person

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [e-mail] or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.