Customer Service Representative (Property Tax) :: Dallas, TX

Vish Consulting IT; Texas; Presencial; USD 32.000 - 46.000; Jornada completa

Descripción de la vacante

Vish Consulting IT in Dallas, TX is seeking a Customer Service Representative to research property tax information across the United States and engage with government agencies by phone. You will maintain records, answer inquiries, and deliver professional customer service in a fast-paced environment.

The role requires 1–2 years of customer service experience, strong communication skills, and proficiency with Microsoft Office. Onsite work in Dallas, with teamwork and reliable research abilities.

Formación

• Minimum 1-2 years of customer service experience required.
• Call center experience strongly preferred.
• Excellent verbal and written communication skills.
• Comfortable making a high volume of outbound calls.
• Strong internet research and computer skills.
• Proficiency in Microsoft Office, including Outlook and Excel.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.

Responsabilidades

• Research property tax records and related information using online resources and databases.
• Contact county, city, and government agencies via phone to obtain and verify property tax information.
• Maintain accurate documentation and update records in internal systems.
• Follow up with agencies to gather missing information and ensure data accuracy.
• Handle outbound and inbound calls professionally while providing excellent customer service.
• Review information for completeness and accuracy.
• Manage multiple tasks and meet productivity goals in a fast-paced environment.
• Communicate effectively with internal teams and external contacts.

Conocimientos

Customer Service Excellence

Professional Phone Communication

Research & Data Verification

Problem Solving

Attention to Detail

Time Management

Multitasking

Herramientas

Microsoft Office Suite

Excel

Outlook

Descripción del empleo

Job Title: Customer Service Representative
Location: Dallas, TX- Onsite
Interview: Face 2 Face

Job Summary

We are seeking a customer-focused and detail-oriented Customer Service Representative to join our team in Dallas, TX. This role primarily involves researching property tax information across the United States, contacting government agencies by phone, and updating records accurately. The ideal candidate will have strong customer service experience, excellent communication skills, and the ability to professionally interact with external agencies while conducting research and resolving inquiries.

Key Responsibilities

• Research property tax records and related information using online resources and databases.
• Contact county, city, and government agencies via phone to obtain and verify property tax information.
• Maintain accurate documentation and update records in internal systems.
• Follow up with agencies to gather missing information and ensure data accuracy.
• Handle outbound and inbound calls professionally while providing excellent customer service.
• Review information for completeness and accuracy.
• Manage multiple tasks and meet productivity goals in a fast-paced environment.
• Communicate effectively with internal teams and external contacts.

Required Qualifications

• Minimum 1-2 years of customer service experience required.
• Call center experience strongly preferred.
• Excellent verbal and written communication skills.
• Comfortable making a high volume of outbound calls.
• Strong internet research and computer skills.
• Proficiency in Microsoft Office, including Outlook and Excel.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Experience in customer service, call center, administrative support, or data research roles.
• Experience interacting with government agencies or public records offices is a plus.
• Background in property tax, mortgage, real estate, title, or related industries is preferred but not required.

Skills

• Customer Service Excellence
• Professional Phone Communication
• Research & Data Verification
• Problem Solving
• Attention to Detail
• Time Management
• Multitasking
• Microsoft Office Suite

Customer service experience is mandatory, as this role requires regular communication with government agencies and stakeholders over the phone while maintaining a professional and service-oriented approach.