Customer Service Representative (Program Assistant)-Public Health Vital Records

S.C. Department of Public Health; South Carolina; Hybrid; USD 30,000 - 60,000; Full time

Job summary

Join a dedicated team at a forward-thinking public health department where your work directly impacts the community. This role involves assisting customers with vital records applications, ensuring accuracy in documentation, and maintaining a high level of customer service. With a focus on teamwork and excellence, you will contribute to the health and well-being of your community. Enjoy a supportive work environment that values work/life balance, with benefits that include generous leave, health insurance, and a retirement plan. If you are passionate about making a difference while enjoying a fulfilling career, this opportunity is for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Long-Term Disability Insurance

Life Insurance

15 Days Annual Leave

15 Days Sick Leave

13 Paid Holidays

Paid Parental Leave

State Retirement Plan

Qualifications

• High school diploma and relevant program experience required.
• Three years of customer service experience and two years of cashiering.

Responsibilities

• Assist customers with applications for certified copies of vital events.
• Enter data into electronic vital records system and ensure document accuracy.

Skills

Customer Service

Cashiering

Data Entry

Bilingual in Spanish

Typing (40 wpm)

Education

High School Diploma

Bachelor's Degree

Associate's Degree

Job description

Careers at DPH: Work that makes a difference!

Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity

Headquarters: Georgetown Health Department - Under Supervision of the Conway office Supervisor:

Assist customers in the completion of applications for certified copies of vital events.

Following established policies, screens applications for necessary information and entitlement to documents; issues certified copies of vital records; advises when discrepancies are apparent on original documents or when no record is found.

Enters data from application into electronic vital records system.

Follows established policies regarding security paper and collection and receipting of fees. Reconciles any discrepancies to ensure strict accountability for audit purposes; following established policies initiates amendments by affidavits of correction, paternity acknowledgments, legitimations, and court orders; initiates the establishment of delayed certificates.

Assists in a variety of assigned clerical and office maintenance duties including but not limited to filing, organizing, occasional cleaning, etc.

State Minimum Requirements: A high school diploma and relevant program experience. A bachelor's degree may be substituted for the required program experience.

Agency Additional Requirements: Three (3) years of face-to-face customer service. Two (2) years of cashiering or banking experience. Ability to type at a corrected rate of 40 wpm (testing test required).

All PH employees are required to participate in disaster preparedness during hazardous weather or declaration of an emergency. This involves being subject to duty and or call on a 24-hour basis.

You must possess a valid driver's license and have access to reliable transportation.

This position may require working early (before 8:30 am), evening (after 5:00 pm) and/or Saturdays.

Ability to lift 30 pounds and stand for long periods of time, if required.

IMMUNIZATION REQUIREMENTS: All new employees who are healthcare providers with job-specific exposure risk are required to provide documentation of immunity or be immunized against measles, mumps, rubella, pertussis, varicella, and Hepatitis B prior to beginning employment.

EDUCATION REQUIREMENTS: Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency may require an official, certified copy of the transcript or diploma prior to hiring. Institutions of higher learning must be recognized by the Council for Higher Education Accreditation.

EEO: SC DPH is an equal employment opportunity/affirmative action employing agency. We are committed to a diverse workforce. SC DPH does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.

Applicants needing an accommodation for medical reasons or a sincerely held religious belief may submit a request for an accommodation. A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others.

DRIVING RECORD: If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.

WORK/LIFE BALANCE: If you are looking for work/life balance, this is the place to be. Easy pace, terrific area to raise a family, low cost of living, beautiful area – close to the beaches and the mountains. Low median cost of living, low taxes, and excellent school systems.

The South Carolina Department of Public Health offers an exceptional benefits package for FTE positions that include:

• Health, Dental, Vision, Long-Term Disability, and Life Insurance for Employee, Spouse & Children
• 15 Days Annual (Vacation) Leave per year
• 15 Days Sick Leave per year
• 13 Paid Holidays per year
• Paid Parental Leave (PPL) Six Weeks for mother per year/Two Weeks for partner per year
• State Retirement Plan and Deferred Compensation Program

REMOTE WORK: The option to work partially remote or adjusted work hours may be available after six (6) months of employment for approved positions.