Customer Service Representative PRN

Trinity Health; Des Moines (IA); On-site; USD 30,000 - 50,000; Part time

Job summary

Join a forward-thinking healthcare organization dedicated to improving community health. As a Customer Service Representative, you will play a crucial role in providing exceptional support within the call center. This position offers a dynamic environment where you will handle inquiries, manage test results, and collaborate across departments to ensure timely responses. Enjoy competitive compensation and a comprehensive benefits package while contributing to a mission-driven team that values diversity and inclusion. This is an exciting opportunity to grow within one of the largest healthcare systems in the nation.

Benefits

Competitive Compensation

Full Benefits Package

Opportunities for Growth

Qualifications

• One-year experience in client services or clerical roles required.
• Previous laboratory experience preferred.

Responsibilities

• Answering multiple phone lines and transferring calls.
• Providing test information and results to healthcare personnel.
• Collaborating with departments to solve problems.

Skills

Client Services

Communication Skills

Problem Solving

Lean/Six Sigma Principles

Education

High School Diploma or G.E.D.

Tools

Cerner

Atlas

Star

Gajema

Docuware

Microsoft Office

Job description

Employment Type:

Part time

Shift:

Description:

At MercyOne, healthcare is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our mission is based on improving the health of our communities—this includes not only treating illness but also keeping you well.

MercyOne Central Iowa sets the standard for personalized and convenient care in the Des Moines metro area and surrounding counties. Founded by the Sisters of Mercy in 1893, MercyOne Des Moines Medical Center is the longest continually operating hospital in Des Moines and Iowa’s largest medical center, with 802 beds. It is one of the Midwest’s largest referral centers.

With over 7,000 colleagues and nearly 1,500 physicians and allied health professionals, MercyOne Central Iowa is one of Iowa’s largest employers.

Want to learn more about MercyOne Des Moines? Click here: https://www.mercyone.org/desmoines/find-a-location/

Join the MercyOne Family! We are hiring a Customer Service Representative for our Outreach Lab.

As a Customer Service Rep, you will provide coverage for the MercyOne Des Moines call center. Responsibilities include answering multiple phone lines, transferring calls, taking accurate messages, providing test information and results. You will use Cerner, Atlas, Star, Gajema, Docuware, and Microsoft Office products to complete daily tasks.

• Answering requests for test results from physicians and healthcare personnel, and calling results to the ordering provider.
• Ensuring accurate electronic documentation of calls, faxed reports, etc.
• Printing and faxing lab reports as directed.
• Filing lab reports for courier delivery and preparing reports for mailing.
• Paging couriers for stat and routine pickups, and assisting in courier duties.
• Reviewing reports for missing information and correcting as needed.
• Retrieving and reviewing original physician orders for demographic information.
• Collaborating with other departments to solve problems and provide timely results.
• Understanding and applying Lean/Six Sigma principles to meet quality management goals.

Schedule: PRN Days/Afternoons/Evenings

General Requirements:

• Driver’s license required
• One-year experience in client services or clerical roles required
• Previous laboratory experience preferred
• Computer experience preferred
• Proof of completion of Mandatory Reporter abuse training within three months of hire

Education:

• High school diploma or G.E.D. preferred

Colleagues of MercyOne Health System enjoy competitive compensation, a full benefits package, and opportunities for growth within the system.

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities at MercyOne Health System.

Our Commitment to Diversity and Inclusion

Trinity Health, one of the largest not-for-profit, Catholic healthcare systems in the nation, is built on our Mission and Core Values. We promote diversity, equity, and inclusion in all aspects of our work. Our colleagues bring diverse experiences, customs, abilities, and talents, making us our best selves. A diverse and inclusive workforce ensures accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.