Customer Service Representative PRN

MercyOne; Des Moines (IA); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a leading healthcare provider as a Customer Service Representative in Des Moines. You will manage call center operations, provide test information, and ensure accurate documentation. This part-time role offers opportunities for growth within a diverse and inclusive environment.

Benefits

Competitive compensation

Full benefits package

Opportunity for growth

Qualifications

• One-year experience in a client services/clerical position required.
• Proof of completion of Mandatory Reporter abuse training within three months of hire.

Responsibilities

• Provide coverage for the MercyOne Des Moines call center.
• Answer phone requests for test results to physicians and healthcare personnel.
• Ensure accurate electronic documentation of calls.

Skills

Client Services

Problem Solving

Education

High school diploma or G.E.D.

Tools

Microsoft Office

Cerner

Atlas

Star

Gajema

Docuware

Job description

Employment Type:

Part time

Shift:

Description:

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne Central Iowa sets the standard for personalized and radically convenient care in the Des Moines metro area and surrounding counties. MercyOne Des Moines Medical Center, founded by the Sisters of Mercy in 1893, is the longest continually operating hospital in Des Moines and Iowa’s largest medical center, with 802 beds available. The hospital is one of the Midwest’s largest referral centers.

With more than 7,000 colleagues and a medical staff of almost 1,500 physicians and allied health professionals, MercyOne Central Iowa is one of Iowa’s largest employers.

Want to learn more about MercyOne Des Moines? Click here: https://www.mercyone.org/desmoines/find-a-location/

Join the MercyOne Family! We are looking to hire a Customer Service Representative for our Outreach Lab.

As a Customer Service Rep, you will provide coverage for the MercyOne Des Moines call center. Answers multiple phone lines, transfers calls, takes accurate messages, gives out test information and results. Uses Cerner, Atlas, Star, Gajema, Docuware, and Microsoft Office products to complete daily work.

• Answers phone requests for test results to physicians and other healthcare personnel. Calls results to the ordering provider.
• Ensures accurate electronic documentation of calls, faxed reports, etc.
• Prints and faxes lab reports as directed by order.
• Files lab reports for courier delivery and prepares lab reports for mail, as needed.
• Pages courier for stat and routine pick-ups.
• Assists in courier duties.
• Reviews report(s) for missing information to correct.
• Retrieves and reviews original physician order for demographic information.
• Works with other departments to problem solve to provide timely results.
• Understands Lean/Six Sigma principles and employs them to meet the quality management goals.

Schedule: PRN Days/Afternoons/Evenings

General Requirements:

• Driver’s License required
• One-year experience in a client services/clerical position required.
• Previous laboratory experience preferred.
• Computer experience preferred.
• Proof of completion of Mandatory Reporter abuse training for child and dependent adult abuse within three (3) months of hire

Education:

• High school diploma or G.E.D. preferred.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.