Customer Service Representative - PM

Invitation Homes; United States; Remote; USD 25,000 - 43,000; Full time

Benefits offered by this job

Annual bonus program

Paid time off

401k with company matching

Casual dress

Team events and gatherings

Employee resource groups

Job summary

Invitation Homes is seeking a Customer Service Representative – Property Management to deliver exceptional service to residents in a fast-paced environment. You will support leasing, property management, and rehab activities by handling inquiries, coordinating communications, and ensuring a smooth move-in process.

Qualifications include a high school diploma or GED, experience in property management administration or customer service, and proficiency with Microsoft Word/Excel/Outlook and Adobe;

Qualifications

• High school or GED.
• Proven experience in Property Management administration or customer service
• Intermediate proficiency in Microsoft Word, Excel, Outlook and Adobe - experience using property management software is helpful
• Professional verbal and written communication skills, problem-solving skills, and an ability to handle advanced calls with a calm demeanor

Responsibilities

• Assist residents in person or over the phone in a well-mannered and professional way
• Handle property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience
• Complete resident welcome calls and emails to ensure a seamless move-in experience
• Assist in processing Public Housing Agency applications and communicating with the Housing Authority
• Perform outbound delinquency calls to residents for rent collections and assist with HOA violation handling
• Review and work through all action items on applicable task list

Skills

Property management administration

Customer service

Microsoft Word

Microsoft Excel

Microsoft Outlook

Adobe

Property management software

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Adobe

Job description

Who We Are

Invitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities “home," but our shared values bind us together. Invitation Homes is a place where possibility lives.

The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse.

Your Role on the Team

As a Customer Service Representative – Property Management at Invitation Homes, you will provide outstanding high level customer service to residents in a fast-paced, high-volume environment. This CSR-PM provides the organization a highly successful and efficient customer service environment with roles including, but not limited to the following activities:

• - Assisting residents in person or over the phone in a well-mannered and professional way
• - Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience
• - Completing resident welcome calls and emails to help ensure a seamless move-in experience
• - Assisting in processing Public Housing Agency applications and communicating with the Housing Authority
• - Performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible Home Owner Association violations
• - Reviewing and working through all action items on applicable task list

Your Experience Includes

• - High school or GED
• - Proven experience in Property Management administration or customer service
• - Intermediate proficiency in Microsoft Word, Excel, Outlook and Adobe - experience using property management software is helpful
• - Professional verbal and written communication skills, problem-solving skills, and an ability to handle advanced calls with a calm demeanor

Why Us

We stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates’ careers, too. Our associates know that goals matter, potential is unlocked, and careers thrive. Invitation Homes isn’t just a workplace but a possibility place.

• - Competitive pay and an annual bonus program for all associates
• - Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
• - 401k with matching company contributions
• - Awesome work environment with casual dress
• - Team events and gatherings
• - Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation.

Salary Range

The salary range for this position is: $17.90 - $31.03, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

Compensation and Benefits

• - Annual bonus program
• - Health, dental, vision, and life insurance
• - Long-term and short-term disability insurance
• - Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
• - 401(k) with company matching contributions
• - Awesome work environment with casual dress
• - Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [e-mail] .

To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes. #LI-KM1