Customer Service Representative - PM

1KD THR Property Management LP; Roseville (CA); Hybrid; USD 28,000 - 47,000; Full time

Benefits offered by this job

Competitive pay & annual bonus

Generous PTO

401k with company match

Casual dress code

Team events

Employee resource groups

Job summary

Invitation Homes is seeking a Customer Service Representative – Property Management to deliver high-level service to residents in a fast-paced environment. This CSR-PM supports operations by handling inquiries, coordinating property issues, and assisting with move-in processes.

You will interact with residents by phone and in person, using property management software, and maintaining a calm, professional demeanor while upholding company standards.

Qualifications

• High school diploma or GED.
• Proven experience in property management administration or customer service.
• Proficiency in Microsoft Word, Excel, Outlook and Adobe; experience with property management software is helpful.
• Strong verbal and written communication, problem-solving, and calm handling of advanced calls.

Responsibilities

• Assisting residents in person or over the phone in a well-mannered and professional way.
• Handling property issues and GPCA assessments while maintaining a positive resident experience.
• Completing resident welcome calls and emails to ensure a seamless move-in.
• Assisting in processing Public Housing Agency applications and communicating with the Housing Authority.
• Performing outbound delinquency calls to residents for rent collections and addressing HOA violations.
• Reviewing and working through all action items on the task list.

Skills

Customer service

Property management software

Microsoft Word/Excel/Outlook/Adobe

Verbal and written communication

Problem-solving

Education

High school diploma or GED

Tools

Property management software

Job description

Who We Are

Invitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities "home," but our shared values bind us together. Invitation Homes is a place where possibility lives.

Your Role on the Team

As a Customer Service Representative – Property Management at Invitation Homes, you will provide outstanding high level customer service to residents in a fast-paced, high-volume environment.

This CSR-PM provides the organization a highly successful and efficient customer service environment with roles including, but not limited to the following activities:

• Assisting residents in person or over the phone in a well-mannered and professional way
• Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience
• Completing resident welcome calls and emails to help ensure a seamless move-in experience
• Assisting in processing Public Housing Agency applications and communicating with the Housing Authority
• Performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible Home Owner Association violations
• Reviewing and working through all action items on applicable task list

Your Experience Includes

• High school or GED
• Proven experience in Property Management administration or customer service
• Intermediate proficiency in Microsoft Word, Excel, Outlook and Adobe - experience using property management software is helpful
• Professional verbal and written communication skills, problem-solving skills, and an ability to handle advanced calls with a calm demeanor

Why Us

We stand for flexibility, opportunity, and a home that people can make their own. It's as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates' careers, too. Our associates know that goals matter, potential is unlocked, and careers thrive. Invitation Homes isn't just a workplace but a possibility place. We offer each new associate:

• Competitive pay and an annual bonus program for all associates
• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
• 401k with matching company contributions
• Awesome work environment with casual dress
• Team events and gatherings
• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation.

Salary Range

The salary range for this position is: $19.69 - $34.13, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

Compensation and Benefits

• Annual bonus program
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
• 401(k) with company matching contributions
• Awesome work environment with casual dress
• Team events and gatherings (Pre- and Post-Covid)

Equal Employment Opportunity

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [e-mail].

Corporate Overview

As the nation's premier home leasing company, Invitation Homes provides more than 80,000 high-quality homes across 17 markets-delivering what we call "The Lease with More." We offer our residents more value through updated homes, seamless experiences-whether digital or in person-greater flexibility to live where they want, and support from professionals who lead with Genuine CARE. Our commitment is to "unlock the power of home," creating meaningful living experiences in the communities we proudly serve. At Invitation Homes, our associates are the foundation of our success. We are committed to "Unlocking the Power of You" by connecting each role to real impact, investing in growth and development, and fostering an environment where people feel supported, valued, and at home. Guided by our Genuine CARE values-communication, accountability, reliability, and excellence we empower our teams to innovate, collaborate, and deliver exceptional experiences for our residents.

Dynamic Career Opportunities

We are looking for talented individuals who are inspired to make a difference, embrace the journey, and help us raise the roof on what a modern leasing experience can be.