Customer Service Representative - Phoenix

Hormann LLC; Phoenix (AZ); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Health Savings Account

Life Insurance

Paid time off

Vision Insurance

Job summary

Hörmann in Phoenix seeks a customer service and sales agent to handle inbound inquiries, assist with orders, and upsell products. This on-site role operates in a fast-paced environment, supporting customers with product information, pricing and order status.

Requirements include a high school diploma, customer service experience, and knowledge of Microsoft Office. The position offers an 8-hour day shift, Monday to Friday, with benefits included.

Qualifications

• High School Diploma or GED; college coursework preferred but not required.
• One year of customer service experience preferred but not required.
• Experience in a manufacturing or garage door industry preferred.

Responsibilities

• Handle inbound customer service calls with potential high volume.
• Take sales calls and upsell; present alternatives and close sales.
• Apply active listening to understand customer needs and wants.
• Process orders in a fast-paced environment.
• Provide product, pricing, and availability information.
• Help customers navigate our website and place orders online.
• Coordinate with internal departments to meet customer needs.
• Resolve product returns, shipping inquiries and order status questions.
• Other related duties as assigned.

Skills

Communication skills

Interpersonal skills

Microsoft Office

10-key skills

Keyboarding

Phone communication

Education

High School Diploma or GED

Job description

Job Category: Sales

Requisition Number: CUSTO001761

• Posted : October 28, 2026
• Full-Time
• On-site

Locations

Showing 1 location

• Pay or shift range: $20 USD to $27.25 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Summary Description

Receives questions from customers and follows established procedures to provide answers or refers calls to appropriate staff. Typical questions are focused on order status, product information, account status, pricing, product or service. Reports to Sales Center Office Supervisor.

• Field inbound customer service support calls with potential for extended periods of high volume
• Take sales calls and offer required upsells – make compelling offers, present appropriate alternatives when necessary, and ask for the sale
• Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants
• Process orders in a fast-paced environment.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Help customers navigate our website and place orders online.
• Work with internal departments to meet customer’s needs.
• Work with customers to resolve product returns, shipping inquiries and order status questions.
• Other related job duties as assigned

Essential Job Skills and Experience:

Education/Experience: Any combination of education and required skills and knowledge for successful performance would be qualifying:

• High School Diploma or GED equivalent, college coursework preferred but not required
• One year of professional customer service experience preferred but not required
• Experience in a manufacturing or garage door industry preferred

Knowledge: Thorough knowledge of products and quality standards. Knowledge of customer service principles and practices. Extensive knowledge of product catalog and troubleshooting techniques

Skill: Strong oral and written communication skills, strong interpersonal skills, Microsoft Office, proficient computer, keyboarding and 10-key skills, positive, upbeat and professional demeanor; a “Yes We Can!” attitude, professional, engaging verbal communication skills by phone and in person, handling high volume phones and fast paced environment.

Ability: Efficiently network and coordinate work with customers and suppliers, to manage effectively time to meet targets and deadlines, to excel in a fast-paced environment; ability to multitask is a must. Demonstrate passion and enthusiasm for customer service excellence, maintain focus and positivity while resolving challenging or complex problems

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory or all duties, responsibilities, and qualifications required of employees assigned to this level.

Who we are:

Hörmann is a premier manufacturer of steel, aluminum and custom wood garage doors. We provide the building industry with high quality, innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and integrity. We offer a team-centered environment, where each member's unique knowledge, skills, abilities, and efforts define our success as a company.

Hörmann is an Equal Opportunity Employer with a diverse employment environment.

Hörmann is a drug-free workplace. A pre-employment drug test must be negative regardless of whether you live, test or plan to work in an area that permits legalized use of marijuana for either medical or recreational purposes.

All offers of employment will be contingent on successfully passing a criminal background check and a pre-employment drug test.

Job type: Full-time

Pay: $20.00-$27.25 per hour

• 401(k)
• 401(k) matching
• Health Insurance
• Health Savings Account
• Life Insurance
• Paid time off
• Vision Insurance

Schedule:

• 8-hour shift
• Day Shift
• Monday to Friday

Qualifications

Behaviors

Required

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic

Shows intense and eager enjoyment and interest

Motivations

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Self-Starter

Inspired to perform without outside help

Education

Required

High School or better.

Some college or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.