Customer Service Representative - Philadelphia, PA

Universal Energy Solutions; Philadelphia (Philadelphia County); On-site; USD 55,000 - 65,000; Full time

Job summary

Universal Energy Solutions is seeking a Customer Service and Sales Representative in Philadelphia. This role is vital for enhancing customer satisfaction and loyalty while driving sales of sustainable energy solutions. Responsibilities include addressing customer inquiries, upselling products, and collaborating with internal teams to ensure seamless service delivery.

Benefits

Paid training

Rapid advancement opportunities

Professional sales training curriculum

Qualifications

• Relevant experience in customer service and sales preferred.
• Ability to work in a fast-paced environment.
• Willingness to learn about sustainable energy solutions.

Responsibilities

• Provide exceptional customer service to B2B clients.
• Identify opportunities to upsell and cross-sell energy products.
• Resolve customer inquiries and issues promptly.

Skills

Communication

Interpersonal Skills

Problem-Solving

Education

High school diploma or equivalent

Job description

Customer Service Representative - Philadelphia, PA

Customer Service Representative - Philadelphia, PA

3 days ago Be among the first 25 applicants

Universal Energy Solutions provided pay range

This range is provided by Universal Energy Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $65,000.00/yr

Universal Energy Solutions is looking for a dynamic Customer Service and Sales Representative to join our team in Philadelphia, PA. In this dual-role position, you will be responsible for both providing exceptional customer service and driving sales of our sustainable energy solutions.

As a Customer Service and Sales Representative, you will be the first point of contact for our customers, helping to resolve inquiries, manage solutions, and promote our wide array of energy products and services. Your ability to foster strong relationships and offer personalized service will be vital in enhancing customer satisfaction and loyalty while achieving your sales goals.

Responsibilities

• Respond to customer inquiries in-person, addressing their needs and providing accurate information about our products and services in a business to business setting
• Identify opportunities to upsell and cross-sell products to meet customer needs and achieve sales targets
• Take ownership of customer issues, ensuring timely resolution and follow-up
• Maintain up-to-date knowledge of our products, services, and industry trends to effectively communicate with our business to business customers
• Collaborate with internal teams to ensure a seamless experience for B2B customers
  
  

Requirements

• High school diploma or equivalent; relevant experience in customer service and sales preferred
• Strong communication and interpersonal skills, with the ability to build rapport with customers
• Strong problem-solving skills and attention to detail
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Willingness to learn and stay informed about sustainable energy solutions and industry changes
• Residence in or near the Schaumburg, IL area
  
  

Benefits

• Paid training
• Rapid advancement opportunities
• Professional sales training curriculum

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

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