Commercial Lines Customer Service Representative

The Jonus Group; Burlington (NJ); On-site; USD 60,000 - 70,000; Full time

Job summary

The Jonus Group, an independent insurance agency, seeks a Commercial Lines Customer Service Representative to provide full-service account management. The role requires experience in customer service and account management, familiarity with AMS360, and a P&C license. This full-time position is based in Burlington, NJ, and offers competitive compensation and benefits including paid health insurance and PTO.

Benefits

401(k) with employer match

Health insurance (majority company-paid)

13 total PTO days

Qualifications

• 2+ years of experience in a Commercial Lines CSR or Account Management role.
• P&C License required.
• Familiarity with AMS360 strongly preferred.

Responsibilities

• Provide full-service account management for a generalist book of business.
• Support renewals, endorsements, policy changes, certificates, and other client requests.
• Ensure accurate documentation and follow-up in AMS360.

Skills

Customer Service

Account Management

Communication

Education

P&C License

2+ years experience

Tools

AMS360

Job description

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Commercial Lines Customer Service Representative (CL CSR)

Job Description

Commercial Lines Customer Service Representative (CL CSR)

Location: Fully Onsite - Burlington, NJ

Employment Type: Full-Time

We are a growing independent insurance agency looking for a Commercial Lines CSR to join our team. This is a great opportunity for an experienced, well-rounded service professional who thrives in a dynamic environment and enjoys working with a broad mix of clients and carriers.

What You'll Be Doing

• Provide full-service account management for a generalist book of business
• Work directly with clients, carriers, and producers to handle day-to-day servicing needs
• Support renewals, endorsements, policy changes, certificates, and other client requests
• Ensure accurate documentation and follow-up in AMS360
  
  

What We’re Looking For

• 2+ years of experience in a Commercial Lines CSR or Account Management role
• P&C License required
• Solid experience across a variety of commercial lines accounts (not niche/specialized)
• Must be able to hit the ground running — we are not looking to train from scratch
• Familiarity with AMS360 is strongly preferred
  
  

Compensation & Benefits

• Salary: Competitive and based on experience (starting at $60,000)
• 401(k): 50% match of the first 10% contributed (5% match)
• Health Benefits: Medical, dental, and vision — majority company-paid
• Time Off: 13 total PTO days (including holidays and sick time)
  
  

Work Environment

• This is a fully onsite position

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Business Development, and Finance

• Industries

  Banking, Financial Services, and Insurance

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