Customer Service Representative- Peterborough, NH

Bar Harbor Bankshares; Peterborough (NH); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Referral incentives

Employee stock purchase plan

Medical/dental/vision/life insurance

Paid holidays

401(k) plan

Paid time off

Wellness program

Continuing education benefits

Job summary

Bar Harbor Bank & Trust in Peterborough, New Hampshire is seeking a Customer Service Representative to be the first point of contact for our customers. The role emphasizes helping customers with everyday financial needs and building trusted relationships while supporting branch goals.

This is a full-time 40 hours per week position at our Peterborough location. You will assist with identifying financial needs, processing transactions, and offering referrals for loans, accounts and additional

Qualifications

• Customer service experience or interest in helping customers with financial needs.
• Basic computer skills including Windows familiarity.

Responsibilities

• Assist customers in identifying financial needs and recommend additional products and services.
• Refer customers to loans, trusts, investments, insurance, and other bank services.
• Process transactions promptly, courteously and accurately.
• Build trusting relationships with community members and support branch goals.

Skills

Customer service

Windows

Tools

Windows

Job description

As the first point of contact for our customers, the Customer Service Representative is critical to Bar Harbor Bank & Trust’s success. Customer Service Representatives truly make a difference in our customers’ lives by supporting them with their day to day financial needs and building trusted relationships. We know our employees work hard, so we strive to make sure you’re supported, appreciated and rewarded for your contributions. If you thrive in a fast-paced, collaborative and engaging environment, consider our current, 40 hours per week opening for a Customer Service Representative in our Peterborough, New Hampshire branch!

In a Customer Service Representative role, you can expect to:

• Assist customers in identifying their financial needs and contribute toward the success of the company by recommending additional products and services.
• Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank.
• Gain an understanding of the banking industry and begin to contribute toward meeting branch goals in a variety of categories, including deposits and loans.
• Build trusting relationships with individuals in the communities we serve.
• Be an active participant in, and advocate for, community growth and prosperity.
• Process transactions for customers in a prompt, efficient, courteous and professional manner.
• Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries.

This role focuses on obtaining general banking knowledge and mastering routine transactions, to include account opening. An interest and experience in customer service and a working knowledge of Windows are essential for this position.

Bar Harbor Bank & Trust offers: competitive pay, referral incentives, an employee stock purchase plan, medical/dental/vision/life insurance plans, paid holidays, 401(k) plan, paid time off, a wellness program, continuing education benefits, and more!

Bar Harbor Bank & Trust is an Equal Opportunity Employer, Minority/Female/Disability and Protected Veteran.

EEO is the law

• English – https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
• Spanish – https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeosp.pdf

EEO is the Law Poster Supplement

• https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Pay Transparency

• https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf