Customer Service Representative- Williamstown, VT

Bar Harbor Bankshares; West Orange (NJ); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Referral incentives

Employee stock purchase plan

Medical/dental/vision/life insurance

Paid holidays

401(k) plan

Paid time off

Wellness program

Continuing education benefits

Job summary

Bar Harbor Bankshares in West Orange, NJ is seeking a Customer Service Representative to be the first point of contact for customers. This role supports customers' financial needs while building trusted relationships.

The ideal candidate will thrive in a fast-paced environment, have a strong customer service background, and be familiar with banking processes and Windows. A competitive pay range of $15.00 to $20.00 is offered along with benefits.

Qualifications

• Experience in a customer service role is required.
• Desire to learn about banking and financial products.
• Ability to process transactions efficiently.

Responsibilities

• Assist customers in identifying financial needs.
• Make referrals for various bank products.
• Provide exceptional customer service.

Skills

Customer service experience

General banking knowledge

Working knowledge of Windows

Job description

Bar Harbor Bank & Trust offers: competitive pay, referral incentives, an employee stock purchase plan, medical/dental/vision/life insurance plans, paid holidays, 401(k) plan, paid time off, a wellness program, continuing education benefits, and more!

As the first point of contact for our customers, the Customer Service Representative is critical to Bar Harbor Bank & Trust’s success. Customer Service Representatives truly make a difference in our customers’ lives by supporting them with their day to day financial needs and building trusted relationships. We know our employees work hard, so we strive to make sure you’re supported, appreciated and rewarded for your contributions. If you thrive in a fast-paced, collaborative and engaging environment, consider our current 40 hours per week opening for a Customer Service Representative in our Williamstown, Vermont branch!

In a Customer Service Representative role, you can expect to:

• Assist customers in identifying their financial needs and contribute toward the success of the company by recommending additional products and services.
• Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank.
• Gain an understanding of the banking industry and begin to contribute toward meeting branch goals in a variety of categories, including deposits and loans.
• Build trusting relationships with individuals in the communities we serve.
• Be an active participant in, and advocate for, community growth and prosperity.
• Process transactions for customers in a prompt, efficient, courteous and professional manner.
• Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries.

This role focuses on obtaining general banking knowledge and mastering routine transactions, to include account opening. An interest and experience in customer service and a working knowledge of Windows are essential for this position.

The compensation for this position is based on a variety of factors including experience, skills, and geographic location. We offer a competitive pay range and opportunities for growth and advancement within the organization. Pay Range: $15.00-$20.00

Bar Harbor Bank & Trust is an Equal Opportunity Employer, Minority/Female/Disability and Protected Veteran.

EEO Statements

EEO is the law. English: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Spanish: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeosp.pdf.

EEO is the law poster supplement: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

Pay Transparency: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_ English_formattedESQA508c.pdf.