Customer Service Representative / Pet Care Attendant - Salem, NH

Salem Animal Hospital; Salem (NH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Tuition Support Program

Referral bonus program

Health insurance

Job summary

Salem Animal Hospital is hiring a Pet Care Attendant / Customer Service Representative in Salem, NH. This full-time role combines front desk duties with hands-on pet care, offering a stable schedule with weekdays only and no nights, weekends, or holidays.

The ideal candidate loves animals, communicates clearly, and works well in a team. Training is provided, and the position includes opportunities for growth and professional development within a five-doctor practice.

Qualifications

• Excellent verbal and written communication skills.
• Ability to greet clients professionally and manage calls.
• Comfortable working in a fast-paced veterinary front desk and care setting.

Responsibilities

• Greet clients and provide friendly, professional customer service.
• Answer a high volume of phone calls and schedule appointments.
• Maintain accurate patient records and document client communications.
• Support front desk operations while assisting with basic pet care tasks.
• Collaborate with team to ensure smooth hospital operations.

Skills

Customer service

Communication

Teamwork

Organizational skills

Job description

Who we are

Salem Animal Hospital is Hiring a Pet Care Attendant / Customer Service Representative!

Position Details

Role: Pet Care Attendant / Customer Service RepresentativeStatus: Full-TimeSalary: Competitive salary based on experience and skill setSchedule: Flexible 4 -5 days per week with no nights, weekends, or holidays

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses.

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts.

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance.

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program.

Love Pets, People, and a Job Where No Two Days Are Exactly Alike?

If you consider pet hair a fashion accessory and carry treats in your pockets “just in case,” you may have found your people.

Salem Animal Hospital is a five-doctor small animal practice in Salem, NH, committed to excellent medicine, exceptional client service, training, and a positive team culture. We’re fun, supportive, collaborative, and fast-paced—and we’re looking for someone who loves animals, enjoys working with people, and knows that the best teams jump in for one another.

As our Pet Care Attendant / Customer Service Representative, you’ll be cross-trained in both front desk and pet care responsibilities, giving you the opportunity to make a difference for our clients, patients, and team throughout the hospital.

Why Our Pet Care Attendant / Client Service Representatives Love Working Here

• Monday–Friday schedule
• No nights, weekends, or holidays
• A supportive, collaborative, and team-oriented environment
• Cross-training in both customer service and animal care
• Opportunities to learn and continue building your skills
• A five-doctor small animal practice committed to excellent medicine
• A fast-paced environment where teamwork matters
• A culture that values empathy for clients, coworkers, and ourselves
• A team that celebrates birthdays, new babies, anniversaries, accomplishments, and wins

Around here, the people behind the medicine matter too. We believe in supporting one another and celebrating the moments—big and small—that make our team special.

What our Pet Care Attendant / Client Service Representatives Do

This hands-on, cross-trained role combines client service with compassionate animal care. You’ll help keep the front desk running smoothly while also supporting patients and maintaining a clean, safe environment.

Customer Service & Front Desk

• Greet clients and provide friendly, professional customer service
• Answer and manage a high volume of phone calls
• Schedule appointments and assist clients with questions and requests
• Maintain accurate patient records
• Document client communications
• Prioritize responsibilities and manage competing needs in a busy environment

Pet Care & Kennel

• Provide compassionate and attentive care to hospitalized patients
• Maintain clean, safe, and organized kennel areas
• Monitor patients and communicate concerns to the appropriate veterinary team members
• Follow hospital protocols for patient care, sanitation, and safety

What You’ll Bring

You don’t need to know everything on day one—we’re looking for someone who is dependable, compassionate, eager to learn, and ready to contribute to the team.

Our ideal candidate:

• Has a genuine love for animals and their well-being
• Enjoys teamwork and contributing to a positive workplace
• Has excellent verbal and written communication skills
• Is comfortable interacting with clients in person and over the phone
• Can stay organized and positive in a busy, fast-paced environment
• Has strong attention to detail
• Is dependable and compassionate
• Is willing to learn and grow
• Is comfortable being cross-trained in both customer service and pet care responsibilities
• Is ready to jump in and support teammates when needed
• Has veterinary or customer service experience—a plus, but not required

The Extras You’ll Actually Feel

A great workplace isn’t just about the job—it’s about the people beside you.

At Salem Animal Hospital, we believe empathy should extend beyond our patients to our clients, coworkers, and ourselves. You’ll join a team that supports one another, works collaboratively, and makes time to recognize the moments worth celebrating.

You’ll also get something that can make a big difference in your week: a Monday–Friday schedule with no nights, weekends, or holidays. That means more predictability for your life outside the hospital while still building valuable experience in both veterinary client service and hands‑on pet care.

And yes, pet hair on your clothes is probably inevitable. We consider it part of the uniform.

Benefits You Can’t Beat

Benefit eligibility may vary based on full-time or part-time status. Benefits designated as full-time only are subject to eligibility requirements.

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

If you love animals, enjoy helping people, and want a role where you can build experience in both client service and pet care, we’d love to meet you.

Bring your compassion, attention to detail, willingness to learn, and maybe a few treats in your pockets. We’ll provide a supportive team where you can put those talents to work.

Diversity, equity, inclusion, and belonging are core values at Salem Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by bringing different perspectives and ways of understanding and engaging with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, experience a true sense of belonging, and are empowered to reach their highest potential.