Customer Service Representative / Permit Tech

City of Bellmead, Texas; Waco (TX); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

TMRS Retirement Plan with 2:1 Employer

Health Insurance - 4 plans

Dental Insurance

Vision Insurance

Long-Term Disability

Life Insurance/AD&D

Short-Term Disability

Holidays & Paid Leave

Education/Certification Pay

Health Joy App

Paid Sick & Vacation

Longevity Pay

Job summary

City of Bellmead is seeking a Customer Service Representative/Permit Technician to support the Utility Billing Department and Building Inspections. You will greet walk-in customers, handle cash payments, and provide technical support for permits.

The position emphasizes strong customer service, cash handling, and office duties in a municipal setting, with benefits and career stability. On-site work and local city environment.

Qualifications

• High School Diploma or equivalent.
• Valid Class C Texas Driver's License.

Responsibilities

• Greet and assist walk-in customers, delivering excellent customer service.
• Receive, enter, and reconcile daily cash payments; provide technical support for Building Inspections.

Skills

Customer service

Cash handling

Office experience

Bilingual

Education

High School Diploma or equivalent

Valid Class C Texas Driver's License

Job description

Benefits Of Working At Bellmead

• Competitive pay and excellent Benefits
• TMRS 8% Retirement Plan with 2:1 Employer Match
• Education/Certification Pay
• 14 Paid Holidays
• Paid Sick & Vacation
• Longevity Pay
• And MORE!!

Job Summary

Under general supervision of the Assistant Finance Director, the Customer Service Representative/Permit Technician serves as a representative of the Utility Billing Department and Building Inspections. Required to greet and assist walk-in customers, offering excellent customer service. Receives, enters, and reconciles daily cash payments and provides technical support for Building Inspections.

Required

Minimum Qualifications

• High School Diploma or equivalent
• Valid Class C Texas Driver's License

Preferred

• Cash handling experience
• 2 years of experience in an office environment
• Bilingual

2026-2027 Employee Benefits Guide

• Health Insurance: Four health plans through United Health Care, with 100% of the employee-only premium for the HSA (Health Savings Account) plans, paid by the City. The City contributes $50 to the employees' HSA and matches contributions up to $25 per month.
• Dental Insurance: Coverage through United Health Care, with 100% of the employee-only premium paid by the City. (Dependent coverage available at employees' expense.)
• Vision Insurance: Offered through United Health Care, with 100% of the employee-only premium paid by the City. (Dependent coverage available at employees' expense.)
• Long-Term Disability Insurance: Provided at no cost to employees, covering 60% of monthly earnings (up to $7,500/month).
• Life Insurance/AD&DD: Coverage of 1x the employees' salary (minimum of $50,000) at no cost to employees. (Dependent coverage available at employees' expense.)
• Short-Term Disability Insurance: Provides a monthly income if you are deemed disabled. Employee pays premium.
• Retirement Plan: Membership in the Texas Municipal Retirement System (TMRS) with a 8% employee contribution and a 2:1 employer match. Employees are vested after 5 years and eligible for retirement with 5 years of service at age 60 or 25 years of service at any age.
• Health Joy App: Free app offering 24/7 healthcare team access, digital insurance card storage, and health/dental benefit management.