Customer Service Representative - Penco

WesBanco, Inc.; Weirton (WV); Hybrid; USD 30,000 - 36,000; Full time

Job summary

WesBanco is seeking a Customer Service Representative for its Weirton Banking Center, an in-office role located in Weirton, WV. The CSR will handle daily financial transactions, provide friendly service, and identify referral opportunities to support banking needs.

The position requires a high school diploma or GED and at least one year of cash handling or customer service experience. Candidates should be able to balance a cash drawer and maintain confidentiality.

Qualifications

• High School Diploma or GED is required.
• Minimum of 1 year of cash handling, sales or customer service experience preferred.

Responsibilities

• Accepts and accurately processes all financial service transactions.
• Balances and handles cash drawers with accuracy.
• Keeps customer information confidential and follows security procedures.
• Responds to customer inquiries and supports banking center goals; may take calls and assist with referrals.

Skills

Cash Handling

Customer Service

Sales

Phone Etiquette

Education

High School Diploma or GED

Tools

Cash Handling Software

Job description

This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be Penco Road Banking Center.

Market

Wheeling

37.5

Requirements

High School Diploma or General Education Degree (GED) required.

Minimum of 1 year of Cash Handling, Sales or Customer Service experience preferred.

Job Description

Summary

Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing customers, a CSR is charged with providing excellent customer service while identifying referral opportunities and performing account transactions. Determines the proper individual/line of business to handle referral opportunities and more complex customer service issues.

Essential Functions

Perform Customer Transactions

Operational and Security Proficiency

Essential Duties and Responsibilities

Personally models the standards of the Bank's Mission, Vision, and Pledge.

Accepts and accurately processes all financial service transactions.

Responsible for CSR cash drawer ad follows proper balancing and cash handling procedures.

Complies and operates within security and audit procedures.

Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.

Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.

Meets established individual referral goals as assigned.

Determines the appropriate individual/line of business to handle referral opportunities and more complex customer service issues; follow up to ensure customer need was met.

Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.

Develops and maintains working knowledge of the Bank's products and services.

Other Skills and Abilities

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write simple correspondence.

Ability to effectively present information in one-on-one and small group situations to customers. Clients, and other employees of the organizations.

Sound mathematical and analytical skills preferred.

Demonstrates the ability to interpret and follow written, verbal, and visual instructions, using sound judgement and common-sense decision making to complete tasks accurately and effectively

Ability to deal with problems involving several concrete variables in standardized situations.

Must have strong product knowledge for the level of selling and successfully promoting products expected with position.

Must have excellent organizational skills and the ability to multi-task ad to be flexible.

Full-Time/Part-Time

Full-time

Area of Interest

Retail Services

All Locations

Weirton , West Virginia , United States

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