Sr Account Representative, Small & Medium Business

PayPal; Chicago (IL); Hybrid; USD 71,000 - 102,000; Full time

Benefits offered by this job

Healthcare coverage

Generous PTO

Hybrid work model

Diversity and inclusion

Job summary

PayPal in Chicago, IL is seeking a results-oriented professional to influence process quality and efficiency while expanding relationships with small and medium-sized merchants. You will collaborate across teams to determine actions and implement data-driven solutions that improve outcomes.

The role requires 3+ years of experience and a Bachelor’s degree, with a hybrid work model and competitive compensation. Join PayPal to drive merchant success globally.

Qualifications

• 3+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience.

Responsibilities

• Collaborate internally to influence process quality and efficiency.
• Determine appropriate actions and consider alternative solutions.
• Acquire, manage, and expand relationships with small and medium-sized merchants.
• Use analytical skills and judgment to recommend best solutions.
• Influence through defined processes and procedures.

Skills

Relationship management

Analytical skills

Process improvement

Communication

Education

Bachelor's degree

Job description

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary

This job will work independently and collaborate internally to influence the quality, efficiency, and effectiveness of processes and programs. You will determine appropriate actions while considering alternative solutions.

Essential Responsibilities

• Collaborate internally to influence process quality and efficiency.
• Determine appropriate actions and consider alternative solutions.
• Acquire, manage, and expand relationships with small and medium-sized merchants.
• Use analytical skills and judgment to recommend best solutions.
• Influence through defined processes and procedures.

Minimum Qualifications

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Pay Range

• Subsidiary: PayPal Travel Percent: 0 - The pay for this role will depend on where you work and the relevant experience and expertise you bring.
• Primary Location | Pay Range: San Jose, California: Base Pay: ($78,500.00 - $112,200.00 Annually) Total Target Cash: ($157,000.00 - $224,400.00 Annually)
• Additional Location(s) | Pay Range: Chicago, Illinois: Base Pay: ($71,000.00 - $101,750.00 Annually) Total Target Cash: ($142,000.00 - $203,500.00 Annually)
• Additional Location(s) | Pay Range: Austin, Texas: Base Pay: ($71,000.00 - $101,750.00 Annually) Total Target Cash: ($142,000.00 - $203,500.00 Annually)
• Additional Location(s) | Pay Range: New York City, New York: Base Pay: ($78,500.00 - $112,200.00 Annually) Total Target Cash: ($157,000.00 - $224,400.00 Annually)
• Additional Location(s) | Pay Range: New York City, New York: Base Pay: ($78,500.00 - $112,200.00 Annually) Total Target Cash: ($157,000.00 - $224,400.00 Annually)
• Additional Location(s) | Pay Range: Scottsdale, Arizona: Base Pay: ($67,500.00 - $96,800.00 Annually) Total Target Cash: ($135,000.00 - $193,600.00 Annually)
• Additional Location(s) | Pay Range: Omaha, Nebraska: Base Pay: ($67,500.00 - $96,800.00 Annually) Total Target Cash: ($135,000.00 - $193,600.00 Annually)

Hybrid Work Model

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Benefits

• comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most
• generous paid time off
• healthcare coverage for you and your family
• resources to create financial security and support your mental health

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.

In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail].

Belonging at PayPal

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Company Mission

PayPal is on a mission to revolutionize commerce globally. We’re driving our company, industry, and society forward with vision and velocity. With our commitment to excellence, innovation, and talent, the possibilities are limitless.