Customer Service Representative - Patient Registration

R1 RCM; Bryson City (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their Patient Registration team. This role offers a unique opportunity to make a difference in patients' lives by providing compassionate support during their registration process. You will be the first point of contact for patients, helping them navigate their registration with care and efficiency. The position is ideal for those looking to start a rewarding career in healthcare, as comprehensive training will be provided. Join a supportive team that values your growth and development while working in a dynamic hospital environment.

Qualifications

• Excellent customer service experience is essential for this role.
• Must be comfortable working with technology and multi-tasking.

Responsibilities

• Assist patients with registration in a fast-paced environment.
• Collect and input patient information accurately and compassionately.

Skills

Customer Service

Multi-tasking

Technology Proficiency

Compassionate Communication

Education

High School Diploma or GED

Tools

Computer Systems

Phone Systems

Job description

Customer Service Representative - Patient Registration

Customer Service Representative - Patient Registration

Location: LifePoint Swain Community Hospital

Shift Hours: Monday - Friday, 7:00 am to 3:30 pm

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We combine the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Customer Service Representative, you’ll work to help our patients check into the hospital. It’s fast-paced on occasion, and you’ll be the person they rely on to answer questions during registration. You’ll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.

To thrive in this job, you’ll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don’t need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We’ll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.

Here’s what you can expect working in Patient Registration (Customer Service):

• Working on computers and answering phones to intake information in a busy environment. You’ll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk.
• Helping people who may be very ill or worried. Patients need you to be there for them and listen carefully to ease their anxiety. You’ll ask follow-up questions and build rapport in real time.
• Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training.
• A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.

Requirements:

• High School Diploma or GED
• Excellent customer service experience

The base pay range for this US-based position is $14.00 - $18.24 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

R1 RCM Inc. is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

To learn more, visit: R1RCM.com