Customer Service Representative - Patient Registration

Rutherford Hospital Inc.; North Carolina; On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a Customer Service Representative for Patient Registration. In this dynamic role, you'll be the first point of contact for patients, helping them navigate the registration process with compassion and efficiency. Your responsibilities will include answering phones, inputting information accurately, and providing reassurance to patients during their time of need. This position offers a flexible schedule and serves as a great entry point into a rewarding healthcare career. Join a team that values your growth and supports your journey in making a positive impact in the community.

Qualifications

• Must have excellent customer service experience and be a confident multi-tasker.
• No previous healthcare experience required, training will be provided.

Responsibilities

• Assist patients with registration, answering questions and easing concerns.
• Collect and input patient information accurately in a busy environment.

Skills

Customer Service

Multi-tasking

Technology Proficiency

Communication

Education

High School Diploma or GED

Tools

Computer Systems

Phone Systems

Job description

Customer Service Representative - Patient Registration

Customer Service Representative - Patient Registration

Location: LifePoint Rutherford Regional Hospital

Shift Hours: PRN, part-time, flexible schedule

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We combine the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Customer Service Representative, you’ll help our patients check into the hospital. It’s fast-paced, and you’ll be the person they rely on to answer questions during registration. You’ll build trust in these interactions by collecting information accurately and quickly while also listening with compassion to address their fears, concerns, and questions.

To thrive in this job, you’ll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don’t need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We’ll teach you everything you need to know, making this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.

Here’s what you can expect working in Patient Registration (Customer Service):

• Working on computers and answering phones to intake information in a busy environment, collecting details that must be input correctly between physician and nurse check-ins.
• Helping people who may be very ill or worried. Patients need you to listen carefully to ease their anxiety and build rapport in real time.
• Fast-paced work environment, often on your feet assisting patients with their registration, requiring knowledge through training about health plans and coverage.
• A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.

Requirements:

• High School Diploma or GED
• Excellent customer service experience

The base pay range for this US-based position is $14.00 - $18.24 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

Our associates are given the chance to contribute, think boldly, and create meaningful work that makes a difference in the communities we serve. We go beyond expectations in everything we do, driving customer success and improving patient care while also giving back to the community and taking care of our team.

R1 RCM Inc. is dedicated to equal employment opportunity. Employment practices shall not be based on any person’s protected characteristic. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

To learn more, visit: R1RCM.com