Customer Service Representative - Patient Registration

R1 RCM; Austin (TX); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a Customer Service Representative to join their Patient Registration team. In this pivotal role, you will be the first point of contact for patients, helping them navigate the registration process with empathy and efficiency. Your ability to multi-task and effectively communicate will be crucial as you assist individuals who may be anxious about their health. This position offers a fantastic opportunity to kickstart your career in healthcare, with comprehensive training provided to ensure your success. Join a supportive team that values your growth and contributes to making a difference in the community.

Qualifications

• Excellent customer service experience is essential.
• Ability to multi-task and quickly learn technology.

Responsibilities

• Assist patients with registration and answer their questions.
• Work in a fast-paced environment, often on your feet.

Skills

Customer Service

Multi-tasking

Technology Proficiency

Communication

Education

High School Diploma or GED

Job description

Customer Service Representative - Patient Registration

Customer Service Representative - Patient Registration

Location: Ascension Dell Children's Medical Center, Austin, TX

Shift Hours: Part Time, Monday-Friday 11:00am-3:00pm

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We combine the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Customer Service Representative, you’ll help our patients check into the hospital. You’ll be the person they rely on to answer questions during registration, building trust by collecting information accurately and listening with compassion.

To thrive in this job, you’ll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don’t need previous experience in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We’ll teach you everything you need to know, making this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.

Here’s what you can expect working in Patient Registration (Customer Service):

• Working on computers and answering phones to intake information in a busy environment. You’ll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins.
• Helping people who may be very ill or worried. Patients need you to be there for them and listen carefully to ease their anxiety.
• Fast-paced work environment, often on your feet assisting patients complete their registration. You must work quickly and expect the unexpected.
• A team you can rely on. We care about your progress toward career goals.

Requirements:

• High School Diploma or GED
• Excellent customer service experience

The base pay range is $16.00 - $22.30 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

Our associates are given the chance to contribute, think boldly, and create meaningful work that makes a difference in the communities we serve. We go beyond expectations in everything we do, driving customer success and improving patient care.

R1 RCM Inc. is dedicated to equal employment opportunity. Our employment practices shall not be based on any person’s protected characteristic. We are committed to providing a workplace free from harassment.

If you have a disability and require accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.