Customer Service Representative - Patient Registration

R1 RCM; Bastrop (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance patient registration experiences. This role involves assisting patients during check-in, ensuring accurate information collection, and providing compassionate support. Ideal candidates will thrive in fast-paced environments, managing multiple tasks while delivering exceptional customer service. With training provided, this position offers a great opportunity to launch a rewarding healthcare career. Join a team committed to transforming patient experiences and making a difference in healthcare.

Qualifications

• Excellent customer service skills required for patient interactions.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Assist patients with check-in procedures and information collection.
• Provide compassionate service and address patient concerns.

Skills

Customer Service Skills

Data Entry

Communication Skills

Education

High School Diploma or GED

Job description

Join to apply for the Customer Service Representative - Patient Registration role at R1 RCM

Location and Shift Details

Location: Ascension Seton Bastrop

Shift Hours: Full Time ED/OP, Wednesday 6:00 PM - 12:00 AM, Thursday - Saturday, 12:00 PM - 12:00 AM

About R1 RCM

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We combine the expertise of a global revenue cycle workforce with advanced technology including analytics, AI, automation, and workflow orchestration.

Role Responsibilities

• Assist patients with check-in procedures, ensuring accurate and quick collection of information.
• Provide compassionate customer service, addressing patient concerns and questions.
• Work efficiently in a fast-paced environment, managing multiple screens and data entry tasks.
• Build rapport with patients, helping to ease their anxiety and improve their experience.
• Collaborate with clinical staff and adapt to emergent situations during registration.

Minimum Requirements

• High School Diploma or GED
• Excellent customer service skills

Additional Information

Pay range: $16.00 - $22.30 per hour, based on experience and qualifications.

This role offers an opportunity to launch your healthcare career, with training provided. You must be vaccinated, pass a drug test, and a background check prior to employment.

Equal Opportunity Employment

R1 RCM is committed to equal employment opportunity and a workplace free from harassment, regardless of personal characteristics or background. Accommodations are available for applicants with disabilities.

Learn More

Visit our website at R1RCM.com or follow us on Facebook for updates.