Customer Service Representative - Parts

Diesel USA Group; Cincinnati (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

Une entreprise bien établie, Diesel USA Group, recherche un Parts Counterperson à Cincinnati. Ce poste à temps plein implique de fournir un excellent service client en répondant aux demandes des clients et en identifiant les pièces nécessaires. Les candidats doivent posséder une solide expérience en ventes de pièces automobiles et des compétences en communication exceptionnelles.

Benefits

Assurance médicale, dentaire et visuelle

Assurance invalidité à court et long terme

Assurance vie fournie par l'entreprise

Plans de retraite - 401K et ESOP

Congés payés dès le départ

9 jours fériés payés

Plan d'assistance aux associés

Qualifications

• Un an d'expérience dans la vente de pièces automobiles.
• Compréhension basique des pièces et équipements diesel.
• Capacité à diagnostiquer les problèmes des clients.

Responsibilities

• Répondre aux appels téléphoniques et accueillir les clients.
• Identifier les pièces nécessaires en fonction des descriptions des clients.
• Traiter les commandes des clients.

Skills

Communication

Attention aux détails

Compétences interpersonnelles

Job description

Job Description

Posted Friday, June 6, 2025 at 4:00 AM

DieselUSA Group, a Jasper Holdings company, is dedicated to providing exceptional products and services. With a proud history dating back to 1950, we have established ourselves as a trusted partner for customers across various industries, including automotive, construction, agriculture, and marine. We pride ourselves on our commitment to quality and customer service.

We are seeking a full-time Parts Counterperson for our location in Cincinnati, Ohio.

Parts Counterperson Benefits

• Full-time, family-friendly work schedule of 8:00 a.m. to 5:00 p.m.
• Medical, Dental, and Vision Insurance
• Short-Term and Long-Term Disability Insurance
• Company provided life insurance
• TWO retirement plans - 401K and Employee Stock Ownership Plan (ESOP)
• DieselUSA Group is part of the nation’s 27 th largest ESOP
• 401K plan includes an employer match
• Current stock price is $1295.15
• Paid Time Off starts immediately
• 9 paid holidays
• Associate Assistance Plan

Parts Counterperson Requirements

• One year of experience related to the sales of automotive parts and services
• Basic understanding of diesel parts and equipment
• Familiarity with inventory management systems and parts databases
• Excellent communication and people skills
• Ability to diagnose customer issues and identify parts needed
• Excellent attention to detail
• Ability to stand and be physically active during your shift
• Physical ability to frequently life and move up to 50 pounds
• Must have a valid driver's license

Parts Counterperson R esponsibilities

• Answer phone calls and greet in person customers
• Identify parts needed based on customer descriptions and equipment details
• Use computer databases and online resources to look up part numbers, pricing information and availability
• Process customer orders
• Provide the same support to Service Technicians and Outside Sales Associates
• Assist in regular cycle counts
• Process core returns and exchanges

If you have the required experience and skills, consider applying for this position by completing our mobile friendly application. We look forward to meeting you!