Customer Service Representative - MSI

Freddie Mac; United States; Remote; USD 35,000 - 45,000; Full time

Job summary

A leading insurance company is seeking a Customer Service Representative to manage customer communications, payment processing, and policy adjustments. This remote role requires strong communication skills and attention to detail, with a need to obtain an insurance license within the initial 90 days.

Qualifications

• 2 years of Customer Service experience, or 1 year of Call Center experience.
• Must obtain Property & Casualty Insurance License within 90 days.

Responsibilities

• Handles customer calls, emails, and payments.
• Makes policy changes and endorsements that do not require a license.
• Processes payments for policies.

Skills

Communication

Attention to Detail

Education

High School/GED

Job description

Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers' unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products - from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property - delivered through agents, brokers, wholesalers and other brand partners.

Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better.

The Customer Service Representative will handle customer calls, emails, and payments, make policy changes, and endorsements that do not require a license. Good communication and attention to detail are necessary.

PRIMARY RESPONSIBILITIES:

• Takes general incoming calls and places outbound calls as necessary.
• Processes and replies to Customer Service emails as part of daily duties.
• Takes payments for policies.
• Makes changes and endorsements to policies that would not require a license.

KNOWLEDGE, SKILLS & ABILITIES:

• Must obtain Property & Casualty Insurance License within 90 days

EDUCATION & EXPERIENCE:

• 2 years of Customer Service experience and/or 1 year of Call Center experience
• High School/GED

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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.

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