Customer Service Representative (Part-Time Temp)

FedPoint; Newington (NH); Hybrid; USD 20,000 - 29,000; Part time

Benefits offered by this job

Health and wellness benefit

Hybrid work model

Job summary

FedPoint is seeking a part-time Customer Service Representative to support our dental and vision team. You will interact with Federal employees and customers via email and phone, assisting with account updates and program information.

The role includes outbound calls, administrative tasks, and a paid training Week. Hybrid work option offered with 10am-2pm shifts, Monday to Friday. Pay is $18.66/hour plus a health and wellness benefit.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service experience or equivalent.
• Experience with web-based customer service systems is required; familiarity with work distribution systems is a plus.

Responsibilities

• Interact with Federal employees and customers via email and telephone to assist with account updates and program information.
• Handle outbound calls to ensure customers have the best experience possible.
• Support various administrative tasks as needed in a fast-paced environment.

Skills

Customer service

Communication

Multi-tasking

Detail oriented

Professionalism

Education

High school diploma or equivalent

Tools

Web-based customer service systems

Job description

Our goal at FedPoint is to foster an engaging environment for our employees that promotes career growth and supports a work-life balance. From professional development to wellness programs to volunteer opportunities, we have created a culture that puts our employees on a positive pathway to success.

About FedPoint
FedPoint creates and operates digital benefits marketplaces that make it easy forour millions of federal and military customersto understand, select, and use their benefits.A subsidiary of John Hancock Life & Health Insurance Company, FedPoint was founded in 2002 and is headquartered in Portsmouth, NH.

Our mission
Create and deliver world-class benefits experiences for our customers, clients, and business partners.

Customer Service Representative (Part-Time Temp)

Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We want you to join our team here at FedPoint!

As a Customer Service Agent within our vision and dental team, you will be the cornerstone of our customer support operations. You’ll interact with Federal employees and customers via email and telephone, assisting them with a variety of needs, including account updates and program information. You’ll also handle outbound calls to ensure our customers have the best experience possible and support various administrative tasks as needed.

Details:

• Temporary role: Start date Friday October 2, 2026 through end of February 2027.
• 1 full week of training - PAID - (Must be available first week from 8:30-5:00pm EST)
• All equipment provided
• Part time hours: Monday-Friday 10am-2pm
• Hybrid work opportunity!
• Compensation: $18.66/hr + $5.09 health and wellness benefit (up to 40 hours per week)

Qualifications:

• Education & Experience: High school diploma or equivalent. At least 1 year of customer service experience or demonstrated strength in customer service skills, call center, or similar experience preferred. Experience with web-based customer service systems is required; familiarity with work distribution systems is a plus.
• Ability to work efficiently in a high-volume environment.
• Strong multitasking abilities with keen attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to make sound decisions and escalate issues when necessary.
• Professionalism and tact in handling diverse customer interactions.

Why Join Us?

At FedPoint, our mission is to create and deliver world-class benefits experiences for our customers, clients, and business partners.

We offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your skills and advancing your career.

All offers of employment with FedPoint are conditional upon satisfactory completion of a pre-employment background check.

FedPoint is an equal opportunity employer as to all protected groups under applicable federal, state and local laws, including protected veterans and individuals with disabilities.