Customer Service Representative (Part-Time Temp)

FedPoint; Portsmouth (NH); On-site; USD 25,000 - 29,000; Part time

Job summary

FedPoint in Portsmouth, NH is seeking a part-time Customer Service Agent to support federal employees and customers via email and telephone. You will handle account updates, program information, and outbound calls, delivering responsive service in a fast-paced environment.

This temporary hybrid role starts Oct 2, 2026 and runs through February 2027 with a training week. Compensation is $18.66 per hour, plus health and wellness benefits up to 40 hours per week; equipment provided.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience or demonstrated strength in customer service skills.
• Experience with web based customer service systems is required; familiarity with work distribution systems is a plus.

Responsibilities

• Interact with Federal employees and customers via email and telephone to assist with account updates and program information.
• Make outbound calls to ensure customers have the best experience possible and support various administrative tasks.
• Assist with a variety of needs including account updates and program information.
• Handle inquiries efficiently in a high-volume environment, escalating issues when necessary.

Skills

Customer service excellence

Communication skills

Multitasking

Attention to detail

Professionalism

Education

High school diploma

Tools

Web-based CRM systems

Job description

Are you passionate about delivering exceptional customer service and thrive in a fast paced environment We want you to join our team here at FedPoint As a Customer Service Agent within our vision and dental team you will be the cornerstone of our customer support operations Youll interact with Federal employees and customers via email and telephone assisting them with a variety of needs including account updates and program information Youll also handle outbound calls to ensure our customers have the best experience possible and support various administrative tasks as needed

Job Details

Temporary role
Start date Friday October 2 2026 through end of February 20271 full week of training
PAID
Must be available first week from 830 500pm ESTAll equipment provided
Part time hours Monday Friday 10am 2pm
Hybrid work opportunity
Compensation 1866hr 509 health and wellness benefit up to 40 hours per week

Qualifications

• High school diploma or equivalent
• At least 1 year of customer service experience or demonstrated strength in customer service skills call center or similar experience preferred
• Experience with web based customer service systems is required; familiarity with work distribution systems is a plus

Skills & Competencies

• Ability to work efficiently in a high volume environment
• Strong multitasking abilities with keen attention to detail
• Excellent communication skills both verbal and written
• Ability to make sound decisions and elevate issues when necessary
• Professionalism and tact in handling diverse customer interactions

Why Join Us

At FedPoint our mission is to create and deliver world class benefits experiences for our customers clients and business partners We offer a dynamic work environment where innovation and collaboration are encouraged Youll have the opportunity to make a significant impact while honing your skills and advancing your career All offers of employment with FedPoint are conditional upon satisfactory completion of a pre employment background check

FedPoint is an equal opportunity employer as to all protected groups under applicable federal state and local laws including protected veterans and individuals with disabilities If you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please call 603 433 4500 Equal Employment Opportunity EEO Poster Family and Medical Leave Act FMLA Poster Employee Polygraph Protection Act Poster