Customer Service Representative (Full-Time Temp)

FedPoint; Newington (NH); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Hybrid work opportunity

Paid training

Equipment provided

Job summary

FedPoint is seeking a Customer Service Representative for a temporary full-time role in a hybrid work setting. You will interact with Federal employees and customers via email and phone to assist with account updates and program information, and you may perform outbound calls to ensure an excellent customer experience.

The position includes a paid training week, equipment provided, and a pre-employment background check.

Qualifications

• High school diploma or equivalent; 1+ year of customer service preferred.
• Experience with web-based customer service systems is required; familiarity with work distribution systems is a plus.
• Excellent communication skills, both verbal and written.
• Ability to work efficiently in a high-volume environment.
• Professionalism and tact in handling diverse customer interactions.

Responsibilities

• Interact with Federal employees and customers via email and telephone to assist with account updates and program information.
• Handle outbound calls to ensure customers have the best experience possible.
• Support various administrative tasks as needed during the shift.

Skills

Communication skills

Multitasking

Written communication

Verbal communication

High-volume work

Education

High school diploma or equivalent

Job description

Our goal at FedPoint is to foster an engaging environment for our employees that promotes career growth and supports a work-life balance. From professional development to wellness programs to volunteer opportunities, we have created a culture that puts our employees on a positive pathway to success.

About FedPoint
FedPoint creates and operates digital benefits marketplaces that make it easy for our millions of federal and military customers to understand, select, and use their benefits. A subsidiary of John Hancock Life & Health Insurance Company, FedPoint was founded in 2002 and is headquartered in Portsmouth, NH.

Our mission
Create and deliver world-class benefits experiences for our customers, clients, and business partners.

Customer Service Representative (Full-Time Temp)

Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We want you to join our team here at FedPoint!

As a Customer Service Agent within our vision and dental team, you will be the cornerstone of our customer support operations. You’ll interact with Federal employees and customers via email and telephone, assisting them with a variety of needs, including account updates and program information. You’ll also handle outbound calls to ensure our customers have the best experience possible and support various administrative tasks as needed.

Details:

• Temporary role: Start date Friday October 2, 2026 through end of February 2027.
• 1 full week of training - PAID (8:30am-5pm M-F 1st week)
• All equipment provided
• Hybrid work opportunity!
• Compensation: $18.66/hr + $5.09 health and wellness benefit (up to 40 hours per week)

Qualifications:

• Education & Experience: High school diploma or equivalent. At least 1 year of customer service experience or demonstrated strength in customer service skills, call center, or similar experience preferred. Experience with web-based customer service systems is required; familiarity with work distribution systems is a plus.
• Ability to work efficiently in a high-volume environment.
• Strong multitasking abilities with keen attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to make sound decisions and elevate issues when necessary.
• Professionalism and tact in handling diverse customer interactions.

Why Join Us?

At FedPoint, our mission is to create and deliver world-class benefits experiences for our customers, clients, and business partners.

We offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your skills and advancing your career.

All offers of employment with FedPoint are conditional upon satisfactory completion of a pre-employment background check.

FedPoint is an equal opportunity employer as to all protected groups under applicable federal, state and local laws, including protected veterans and individuals with disabilities.