Customer Service Representative – Part-Time, 24 Hours Weekly

KÜHL (Salt Lake City); Salt Lake City (UT); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Daily lunches prepared by our in-house chefs

Job summary

A leading outdoor apparel company in Salt Lake City seeks a Customer Service Representative. This part-time role emphasizes delivering a best-in-class customer experience through effective communication and problem-solving. Ideal candidates possess at least 2 years of customer service experience and excel in a team environment. Benefits include daily lunches prepared by in-house chefs.

Qualifications

• Minimum of 2 years of experience in customer service role.
• Experience managing customer interactions across multiple channels.

Responsibilities

• Deliver high-quality support through messaging, email, and phone.
• Provide timely assistance with customer requests.
• Navigate issues with professionalism and empathy.
• Represent KÜHL and stay up to date on products and trends.
• Contribute innovative ideas to improve customer experience.

Skills

Excellent verbal and written communication

Attention to detail

Strong organizational skills

Creative problem-solving

Job description

Customer Service Representative – Part-Time, 24 Hours Weekly

Reference: [e-mail]

KÜHL® is an independent, product-driven company with a desire for a life full of adventure and exploration. We provide high-quality, luxurious garments suitable for all types of outdoor activity.

As a Customer Service Representative, you will be a part of a team that desires to promote a positive, elevated customer experience with a focus on driving sales. Your goal will be to deliver a best-in-class customer experience by demonstrating the ability to connect with the customer, educate them on the features and benefits that make KÜHL® unique.

RESPONSIBILITIES

• Consistently deliver high-quality support through messaging, email, and phone by following established practices and processes
• Provide timely assistance with customer requests with clear, helpful information about products and orders
• Use critical thinking and creative problem-solving to navigate grey areas, de-escalate issues with professionalism and empathy, and deliver solutions that balance customer needs with company guidelines
• Utilize software, databases, and tools appropriately to assist customer needs
• Brand ambassadors – represent KÜHL in a positive way, staying up to date on product knowledge and industry trends to build brand awareness
• Proactively identify and suggest product solutions that engage and excite customers, elevating their overall experience
• Contribute to a culture of innovation by bringing creative ideas and solutions to improve customer experience, streamline processes, and enhance team efficiency
• Accept coaching and implement feedback to support continuous improvement, build trust within the team, and contribute to both individual growth and team success

EXPECTATIONS

• Ability to thrive in an in-office team environment with reliable attendance and punctuality
• Maintain a polite, helpful, and professional manner at all times
• Excellent verbal and written communication with a passion for people
• Attention to detail and strong organizational skills
• Highly motivated self-starter who can work independently or in a team environment
• Positive attitude and a “no task is too small mentality”

QUALIFICATIONS

• Minimum of 2 years of experience in customer service role
• Experience in managing customer interactions across multiple channels, including phone, email, and chat

PHYSICAL REQUIREMENTS

• Involves sitting for long periods of time with occasionally standing or walking
• Frequent alpha/numeric keyboarding
• Ability to view a computer for a long period of time
• Requires the ability to communicate clearly and effectively by phone and in writing
• Generally not required, lifting, and carrying up to 10 pounds

BENEFITS

• Daily lunches prepared by our in-house chefs

Job Type: Part-time (In-office position)Location: Salt Lake City, UT

An equal opportunity employer, KÜHL® does not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, national origin, citizenship, age, disability, sexual orientation or marital status. KÜHL® only hires individuals authorized for employment in the United States.