Customer Service Representative - Seasonal - NA

Elevate Outdoor Collective; Seattle, Northern (WA, KY); Hybrid; USD 29,000 - 32,000; Part time

Job summary

Elevate Outdoor Collective in Seattle seeks a Seasonal Customer Service Representative to support our online stores for multiple outdoor brands. You will assist customers by phone and email with product questions, orders, returns and warranty claims during peak season.

The role requires strong communication, the ability to work in a fast-paced environment, and a friendly, solution-oriented approach. Prior retail or outdoor gear experience is preferred; join a team that loves the outdoors and

Qualifications

• High school diploma or GED required.
• Two years of customer relations experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Assist customers via phone and email regarding product questions, orders, returns and warranty claims.
• Process return authorizations and warranty issues in a timely manner.
• Provide product recommendations and guidance to match customer needs.
• Maintain product knowledge through ongoing training and brand materials.
• Communicate with supervisor regarding workload and issues as they arise.

Skills

Customer service

Communication skills

Time management

Team player

Education

High school diploma/GED

Tools

Microsoft Office

Excel

Job description

Customer Service Representative - Seasonal - NA

Location: Seattle, Washington

Department: Customer Service

Date Posted: August 28, 2026

Who We Are

Elevate Outdoor Collective is an alliance of iconic outdoor and winter sports brands with a specialized focus on skiing, snowboarding and snowshoeing. With each unique brand maintaining its own individual points of view and driving independent innovation, the Collective is fueled with the strength of world-class development facilities and engineers, global distribution channels and committed outdoor lifestyle enthusiasts and experts. Our brands include K2 Skis, K2 Snowboards, Marker, Dalbello, Völkl, RIDE Snowboards, LINE Skis, Backcountry Access, Atlas Snow Shoe Co., Tubbs Snowshoes, Madshus and K2 Skates.

With an international portfolio of world-renowned brands recognized as trailblazers in innovation, performance and, most importantly, fun times by active lifestyle enthusiasts across the globe, Elevate Outdoor Collective will continue its mission to progress the culture of each and every outdoor endeavor it represents. As “One Team” backed by world-class development facilities and product engineers, incredibly talented athletes and ambassadors and a top-notch crew of employees who live and breathe the outdoor active lifestyle, Elevate Outdoor Collective is eager to take things to the next level.

Postion Overview

The customer service rep (seasonal) serves as a sales and service representative for our online retail stores for all Elevate Outdoor Collective brands. This role will work with customers directly via phone, email to help them with product, order, return and warranty claim questions. The role helps support the increased volume of contacts we receive over the active, winter season.

Responsibilities

• Supports all Elevate OC Brands
• Answer customer phone calls in a timely manner
• Respond to all online order, return and product questions sent via email or form through our Front application
• Understand our product lines in order to assist customers with technical and non-technical questions in support of finding the right product for their needs
• Understand and follow standard operating procedures for order, online return and Warranty claim management
• Process requests for Return Authorizations, and issue RAs in compliance with Elevate return window and policies
• Assist customers with delivery issues, misships and pricing errors
• Provide excellent customer service to consumers through strong verbal and written communication skills.
• Maintain product knowledge through clinics, company events and industry publications
• Communicate regularly with supervisor regarding workload and issues as they arise.
• Process requests for Return Authorizations, and issue RAs in compliance with Elevate return window and policies
• Assist customers with delivery issues, misships and pricing errors
• Provide excellent customer service to consumers through strong verbal and written communication skills.
• Maintain product knowledge through clinics, company events and industry publications
• Communicate regularly with supervisor regarding workload and issues as they arise.

Minimum Qualifications

• High school diploma / GED.
• Genuine interest and understanding of the Elevate OC collection of products and sports we serve
• Ability to function well in fast-paced environment and meet multiple deadlines
• Ability to work well in a team environment and cross functionally
• Comfortable working independently and staying on task without supervision
• Two years of customer relations experience.
• Experience with Microsoft office; Word, Excel, Outlook.
• Excellent verbal and written communication skills
• Solid time management and project management skills
• Overtime and/or an adjusted schedule may be required in peak season

Preferred Qualifications

• Experience with one or more of the Elevate OC brand collection and/or sporting goods products
• 2-3 years’ experience with outdoor retail sporting goods
• Previous Customer Service Experience

Physical Requirements

• Ability to see, speak and hear
• Ability to sit in front of computer for long periods of time
• Ability to enter data for long periods of time

The Pay range for this role is $21.00 - $23.00 Hourly.

K2-MDV Sports is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. View the EEO is the Law poster here http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

ELEVATE OUTDOOR COLLECTIVE and is subseries is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. View the EEO is the Law poster here http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf