Customer Service Representative – Full-Time

KÜHL (Salt Lake City); Salt Lake City (UT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, vision and dental insurance

401k with matching

Paid time off

Daily lunches prepared by in-house chefs

Job summary

A leading outdoor apparel company in Salt Lake City is seeking a Customer Service Representative to enhance customer experiences through effective communication and problem-solving. The role involves delivering high-quality support, managing customer inquiries across various channels, and contributing to a collaborative team environment. Ideal candidates should have a minimum of 2 years of customer service experience and possess strong organizational skills. Competitive benefits included.

Qualifications

• Minimum of 2 years of experience in customer service role.
• Experience in managing customer interactions across multiple channels, including phone, email, and chat.

Responsibilities

• Deliver high-quality support through messaging, email, and phone.
• Provide timely assistance with customer requests.
• Use critical thinking to solve customer issues.
• Utilize software, databases, and tools appropriately to assist customer needs
• Brand ambassadors – represent KÜHL in a positive way, staying up to date on product knowledge and industry trends to build brand awareness
• Proactively identify and suggest product solutions that engage and excite customers, elevating their overall experience
• Contribute to a culture of innovation by bringing creative ideas and solutions to improve customer experience, streamline processes, and enhance team efficiency
• Accept coaching and implement feedback to support continuous improvement, build trust within the team, and contribute to both individual growth and team success

Skills

Customer service

Multichannel support

Excellent communication

Job description

KÜHL® is an independent, product-driven company with a desire for a life full of adventure and exploration. We provide high-quality, luxurious garments suitable for all types of outdoor activity.

As a Customer Service Representative, you will be a part of a team that desires to promote a positive, elevated customer experience with a focus on driving sales. Your goal will be to deliver a best-in-class customer experience by demonstrating the ability to connect with the customer, educate them on the features and benefits that make KÜHL® unique.

RESPONSIBILITIES

• Consistently deliver high-quality support through messaging, email, and phone by following established practices and processes
• Provide timely assistance with customer requests with clear, helpful information about products and orders
• Use critical thinking and creative problem-solving to navigate grey areas, de‑escalate issues with professionalism and empathy, and deliver solutions that balance customer needs with company guidelines
• Utilize software, databases, and tools appropriately to assist customer needs
• Brand ambassadors – represent KÜHL in a positive way, staying up to date on product knowledge and industry trends to build brand awareness
• Proactively identify and suggest product solutions that engage and excite customers, elevating their overall experience
• Contribute to a culture of innovation by bringing creative ideas and solutions to improve customer experience, streamline processes, and enhance team efficiency
• Accept coaching and implement feedback to support continuous improvement, build trust within the team, and contribute to both individual growth and team success

EXPECTATIONS

• Ability to thrive in an in‑office team environment with reliable attendance and punctuality
• Maintain a polite, helpful, and professional manner at all times
• Excellent verbal and written communication with a passion for people
• Attention to detail and strong organizational skills
• Highly motivated self‑starter who can work independently or in a team environment
• Positive attitude and a “no task is too small mentality”

QUALIFICATIONS

• Minimum of 2 years of experience in customer service role
• Experience in managing customer interactions across multiple channels, including phone, email, and chat

PHYSICAL REQUIREMENTS

• Involves sitting for long periods of time with occasionally standing or walking
• Frequent alpha/numeric keyboarding
• Ability to view a computer for a long period of time
• Requires the ability to communicate clearly and effectively by phone and in writing
• Generally not required, lifting, and carrying up to 10 pounds

BENEFITS

• Health, vision and dental insurance benefits start on the first of the month following 60 days of employment – Health is 100% paid for by KÜHL®
• 401k with matching
• Paid time off - starts after 6 months of employment
• Daily lunches prepared by our in‑house chefs

Job Type: Full-time (In‑office position)Location: Salt Lake City, UT

An equal opportunity employer, KÜHL® does not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, national origin, citizenship, age, disability, sexual orientation or marital status. KÜHL® only hires individuals authorized for employment in the United States.