Customer Service Representative (Part-Time)

Grayba; Wilmington (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Graybar in Wilmington, MA seeks a Customer Service Representative to be a key contact for customers and to ensure total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing timely, professional support.

You will handle inbound and outbound calls and written correspondence, follow up on issues, and assist with product selection, pricing, expediting, billing, order maintenance, credit and claims.

Qualifications

• Strong communication skills.
• Ability to handle a variety of customer situations with enthusiasm and tact.
• Some retail or counter sales experience preferred.
• High School education.
• 2 year or 4 year degree preferred.

Responsibilities

• Serve as a key contact for customers and enter orders.
• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner.
• Provide support on product selection and application.
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims.

Skills

Strong communication

Customer service

Handling diverse customer situations

Education

High School

2-year or 4-year degree preferred

Job description

Are you ready?As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.In this role you will:Ensure every customer experience is top notch in qualityHandle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issuesTake an active role in selling Graybar goods and services on inbound callsProvide support on product selection and applicationCoordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claimsSkills & RequirementsStrong communication skillsAbility to handle a variety of customer situations with enthusiasm and tactSome retail or counter sales experience preferredHigh School education2 year or 4 year degree preferredShift and Hours: Monday - Friday, 10:00am - 2:00pmCompensation Details: The expected rate of pay for this position is $24.00 per hour, depending on experience.Why should you join Graybar?At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business.We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.Whether you are just starting your career or have years of experience, you will be proud to work for a thriving company with a solid foundation. Come see why Graybar is continually ranked as a top employer across the country.Apply now and find out what’s next for you.Equal Opportunity Employer/Vet/DisabledNot the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!