Customer Service Representative- Part-Time

RB Global, Inc.; Chehalis (WA); Presencial; USD 25.000 - 36.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision, and life ins.

401k with company match

15 days PTO annually

Descripción de la vacante

RB Global, Inc. is seeking a Part-Time Customer Service Representative to provide outstanding service, answer inquiries, process payments, and support sale-day activities.

The role involves organizing and filing documents, uploading sale documents, and coordinating with multiple departments and customers to ensure smooth operations. Ideal candidates have prior in-person customer experience, strong computer skills, and a collaborative, positive attitude in fast-paced environments.

Formación

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• Thrive working as part of team.

Responsabilidades

• Organize keys and file documents by internal coding system and Lot number.
• Upload documents to the web for each sale.
• Communicate with departments and customers signing up equipment for documents such as LOLCs and purge documents.
• Process payments from successful bidders.
• Provide customers with information about auxiliary services.
• Ensure superior customer service is delivered to all customers.
• Support RB Unreserved Commitment to Safety by following safety practices.
• Perform other duties as assigned.

Conocimientos

Customer service

In-person interactions

Computer literacy

Team player

Calm under pressure

Descripción del empleo

Customer Service Representative- Part-Time

The Part-Time Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

• Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale.
• Actively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc.
• Responsible for processing payments from successful bidders
• Provide customers with information about auxiliary services.
• Ensure that superior customer service is always delivered to all customers.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
• Perform other duties as assigned.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• You thrive working as part of team, pitching in wherever you’re needed.

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.