Customer Service Representative (Part-Time)

Aline; Louisville (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Aline is seeking Customer Service Representatives to support senior living communities. This remote/hybrid role offers flexible scheduling, including weekend shifts, with a training cohort to help you learn quickly and grow with the team.

You will respond to inquiries via phone, email, chat, or social channels; provide accurate product information; troubleshoot issues; document interactions in the CRM; and uphold data privacy while delivering service that strengthens the Aline brand.

Qualifications

• High School Diploma required.
• Clear verbal and written communication.
• Genuine desire to assist prospects courteously.
• Analytical skills to resolve issues efficiently.

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or social channels.
• Provide accurate information about products, services, and company policies.
• Troubleshoot technical issues with products or services, guiding customers through solutions.
• Document all customer interactions accurately in the CRM with details of inquiries, resolutions, and follow-up actions.
• Collaborate with team members or departments to resolve complex issues or escalate as needed.
• Meet or exceed performance metrics such as call handling time, adherence, and call quality.
• Maintain a positive and professional demeanor while upholding data privacy and security.
• Stay updated on product knowledge, policies, and industry trends through training.
• Seek opportunities for process improvement in customer service workflows.
• Uphold a high standard of service excellence to foster customer loyalty.

Skills

Strong Communication Skills

Customer-Focused Attitude

Problem-Solving Ability

Adaptability

Time Management

Team Player

Education

High School Diploma

Job description

Aline is a leading provider of support services for senior living communities, specializing in helping prospects and their loved ones find the ideal living arrangement tailored to their needs. Our team is dedicated to offering compassionate guidance throughout the decision-making process, ensuring a smooth and supportive experience.

We are seeking talented Customer Service Representatives to join our team in supporting the senior living communities we partner with. The ideal candidate will bring a positive attitude, keen attention to detail, and a commitment to punctuality. In this crucial role, you will assist prospects in their search for a suitable senior living community. This position is remote/hybrid, with flexibility in scheduling, including weekend shifts, and consecutive days off. Please note that Saturdays and Sundays are considered regular workdays and are not available as days off.

Our comprehensive training program is conducted in cohorts, allowing new hires to learn and grow together while building lasting relationships from day one. This structured approach ensures you receive the support you need to thrive in your role.

Shifts include: Wednesdays- 8:00 PM – 12:00 AM EST and 12:0 PM – 8:30 PM, Saturday-Sunday

Join us and become part of a community dedicated to making a meaningful difference in the lives of seniors and their families.

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or social media channels.
• Provide accurate information about products, services, and company policies to address customer inquiries.
• Assist customers in troubleshooting technical issues with products or services, guiding them through step-by-step solutions when necessary.
• Document all customer interactions accurately and thoroughly in the CRM system, including details of inquiries, resolutions, and any follow-up actions required.
• Collaborate with other team members, supervisors, or departments to resolve complex issues or elevate unresolved matters as needed.
• Meet or exceed performance metrics such as call handling time, adherence, call quality.
• Maintain a positive and professional demeanor in all customer interactions, representing the company's brand values and image effectively.
• Stay updated on product knowledge, company policies, and industry trends through training sessions and self-directed learning.
• Adhere to company guidelines and protocols for data security, privacy, and compliance with regulations.
• Continuously seek opportunities for process improvement or efficiency enhancement in customer service workflows.
• Uphold a high standard of service excellence, ensuring each customer interaction leaves a positive impression and fosters customer loyalty.

Qualifications

• High School Diploma
• Strong Communication Skills: Clear verbal and written communication.
• Customer-Focused Attitude: Genuine desire to assist prospects courteously.
• Problem-Solving Ability: Analytical skills to resolve issues efficiently.
• Adaptability: Ability to learn quickly and manage various tasks.
• Time Management: Prioritization skills to handle tasks promptly.
• Team Player: Collaborative mindset to work effectively with others.
• Empathy and Patience: Understanding and calm demeanor with customers.
• Technical Proficiency: Basic knowledge of relevant software and systems.
• Conflict Resolution: Ability to de-escalate and find solutions diplomatically.
• Continuous Learning: Willingness to stay updated and grow professionally.