Customer Service Representative (Part-Time)

Graybar Electric Company; Somerville, Northern (MA, KY); Hybrid; USD 28,000 - 39,000; Part time

Job summary

Graybar Electric Company is seeking a part-time Customer Service Representative in Somerville, MA. You will serve as a key contact for customers, enter orders, handle requests and provide timely, professional support to ensure total satisfaction.

In this role you will handle inbound and outbound calls and written correspondence, assist with product selection, and coordinate order entry, pricing, expediting, billing, credits and claims to keep customers happy.

Qualifications

• Strong communication skills.
• Ability to handle a variety of customer situations with enthusiasm and tact.
• Some retail or counter sales experience preferred.
• High School education.
• 2 year or 4 year degree preferred.

Responsibilities

• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues.
• Take an active role in selling Graybar goods and services on inbound calls.
• Provide support on product selection and application.
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

Skills

Strong communication

Customer service

Sales experience

Education

High School diploma

2/4 year degree preferred

Job description

## Customer Service Representative (Part-Time)Applylocations: Somerville, MAtime type: Part timeposted on: Posted Todayjob requisition id: R262923Are you ready?As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.****In this role you will:***** Ensure every customer experience is top notch in quality* Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues* Take an active role in selling Graybar goods and services on inbound calls* Provide support on product selection and application* Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims****Skills & Requirements***** Strong communication skills* Ability to handle a variety of customer situations with enthusiasm and tact* Some retail or counter sales experience preferred* High School education* 2 year or 4 year degree preferred**Shift and Hours:** Monday - Friday, 10:00am - 2:00pm**Compensation Details:** The expected rate of pay for this position is $24.00 per hour, depending on experience.****Why should you join Graybar?****At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business. We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.Whether you are just starting your career or have years of experience, you will be proud to work for a thriving company with a solid foundation. Come see why Graybar is continually ranked as a top employer across the country.****Apply now and find out what’s next for you.****