Customer Service Representative Part Time

Tailored Brands, Inc.; Reading (MA); On-site; USD 20,664 - 25,830; Part time

Benefits offered by this job

Tuition reimbursement

Employee discount

Flexible schedules

Job summary

TMW Merchants LLC in Reading, Massachusetts is hiring a Customer Service Representative, offering immediate openings with competitive hourly rates and flexible schedules. Responsibilities include handling customer purchases and assisting with store operations, ensuring a positive customer experience.

Candidates should possess strong customer service skills, an eagerness to learn, and the ability to collaborate with team members. The role offers tuition reimbursement and employee discounts.

Qualifications

• Customer service culture focusing on customer obsession and delivering a world-class experience.
• Eagerness to learn and adapt to new programs.
• Capability to work well with all levels of associates.

Responsibilities

• Handle standard procedures for customer purchases, returns, and exchanges.
• Incorporate suggestive selling techniques to assist customers.
• Assist with store layout and replenishing merchandise.
• Maintain awareness of product promotions and advertisements.

Skills

Customer service culture

Desire to learn

Ability to consult with associates

Job description

Customer Service Representative

We have immediate openings; start right away. Competitive hourly rates. Flexible schedules to meet your availability. Tuition reimbursement. Generous employee discount on first purchase. Ongoing discounts at any Tailored Brands store.

What You Bring:

• Customer service culture with a focus on customer-obsession, being customer-ready and delivering a world-class experience daily.
• Desire to learn and adapt to new programs.
• Ability to work well and consult with associates at all levels, contributing to a positive work environment.

Responsibilities:

• Handle and accurately follow standard operating procedures for all customer purchases, returns, exchanges, store credits, and discounted transactions while securing cash and other negotiable documents.
• Incorporate suggestive selling techniques when assisting customers and respond to any customer inquiries and needs.
• Assist with replenishing merchandise, store layout, recovery, and general housekeeping of the store, along with monitoring and maintenance of floor stock and fitting room areas.
• Maintain an awareness of all product knowledge information, POS instructions, merchandise promotions, and advertisements.

Physical Requirements:

• Stand and walk for the majority of the work shift, frequently bend, squat, and twist.
• Lift up to 50 lbs, climb a ladder to reach merchandise or supplies, and see and distinguish between fabric patterns and colors.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay Range: $15.00 - $18.75 hourly.

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.