Senior Customer Service Representative

K&G Fashion Superstore; Dedham (MA); On-site; USD 21,463 - 27,896; Part time

Benefits offered by this job

Flexible schedules

Tuition reimbursement

Generous employee discount

Job summary

K&G Fashion Superstore is seeking a Senior Customer Service Representative in Dedham, Massachusetts. This role involves ensuring a top-tier customer experience through various responsibilities, including cash handling and merchandise replenishment.

The ideal candidate will thrive in a customer-focused environment and possess a desire to learn. The pay ranges from $15.58 to $20.25 per hour, with flexible schedules and generous benefits.

Qualifications

• Experience in customer service with a focus on customer satisfaction.
• Desire and ability to learn and adapt to new systems.
• Capable of working with team members at all levels.

Responsibilities

• Assist management with register procedures and cash handling.
• Use suggestive selling techniques and respond to customer inquiries.
• Help replenish merchandise and maintain store appearance.
• Stay informed about product knowledge and promotions.

Skills

Customer service culture

Adaptability to new programs

Positive work environment contribution

Job description

Senior Customer Service Representatives are responsible for all aspects of the customer experience with multiple responsibilities, but not limited to:

Benefits

• Competitive hourly rates
• Flexible schedules to meet your availability!
• Tuition reimbursement
• Generous employee discount on first purchase
• Ongoing discounts on purchase made at any Tailored Brands store.

Qualifications

• Customer service culture of customer-obsession by being customer-ready and delivering a world-class experience every day.
• Desire to learn and adapt to new programs.
• Ability to work well and consult with associates at all levels and contribute to a positive work environment.

Responsibilities

• Assisting management with register opening and closing procedures and monitoring cash handling, performing audits and end of shift drawer counts, following all standard operating procedures for handling customer purchases, returns, exchanges, store credits and discounted transactions along with properly securing cash and other negotiable documents.
• Incorporating suggestive selling techniques when assisting customers and responding to any customer inquiries and needs.
• Assisting with replenishing merchandise, store layout, recovery, general housekeeping of the store along with monitoring and maintenance of floor stock and fitting room areas.
• Maintaining an awareness of all product knowledge information, POS instructions, merchandise promotions and advertisements.

Physical Requirements

Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

Pay

Pay Range: $15.58 - $20.25 hourly.

EEO Statement

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.