Customer Service Representative

Sysco Corporation; United States; On-site; USD 38,000 - 54,000; Full time

Job summary

Sysco Corporation is seeking a Customer Sales Representative to provide direct support to Account Executives, Marketing Associates, and customers. The role focuses on resolving customer needs quickly and accurately, handling inquiries, order processing, credits, and delivery coordination.

The position requires a high school diploma and 1 year of relevant experience; call center background is a plus. This is an on-site role at Sysco facilities in the United States.

Qualifications

• High school diploma or equivalent required.
• 1 year of experience in outside foodservice sales coordination or customer support preferred: call center experience beneficial.

Responsibilities

• Answer incoming concerns from customers.
• Coordinate pick-up requests, routing on delivery questions.
• Process will-call orders and provide invoice copies.
• Process credits and maintain call lists.
• Monitor orders before cut-off and communicate with AE and customers.
• Manage same-day deliveries for operating company (OPCO).
• Perform other duties as directed by Supervisor.

Skills

Telephone communication

Fast-paced environment

PC work

MS Office

Education

High school diploma

Job description

Company:
US1634 Greco Arizona (Bellissimo Distribution, LLC)

Sales Territory:
None

Zip Code:
85031

Travel Percentage:
0

COMPENSATION INFORMATION:

The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

JOB SUMMARY

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

RESPONSIBILITIES

• Answer all incoming concerns/needs from all customers
• Key pick-up request, Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies.
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.

QUALIFICATIONS

• Education
  • High school diploma or equivalent.
• Experience
  • 1 year prior outside foodservice sales coordination or customer support experience
  • Preferred: Previous call center experience
• Professional Skills
  • Strong telephone communication skills
  • Able to work in a fast pace environment
  • Ability to sit and work at a PC for extended periods
  • Proficient in MS Office

#LI-DF1

BENEFITS INFORMATION:

For information on Sysco’s Benefits, please visit https://SyscoBenefits.com

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Aff

and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunityis available through Sysco Corporation, its subsidiaries and affiliates.