Customer Service Representative (Part-Time)

Dayton Freight Lines, Inc.; Neenah (WI); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Stable and growing organization

Competitive weekly pay

Quick advancement

Customized training program

Professional work environment

Modern facilities

Job summary

A transportation services company in Neenah, WI is seeking a part-time Customer Service Representative to assist customers with inquiries, support drivers, and manage clerical duties. Responsibilities include handling freight requests, communication with internal teams, and preparing essential documentation. Candidates should possess strong Microsoft Office skills and exceptional customer service abilities. This position offers competitive weekly pay and a positive work environment.

Qualifications

• Ability to handle a high volume of phone calls.
• Excellent attention to detail in administrative tasks.
• Experience in customer service roles.
• Exceptional communication and customer service skills.

Responsibilities

• Assist customers with inquiries regarding freight services.
• Provide support to Drivers and the Service Center Manager.
• Prepare bills of lading and delivery receipts.
• Prepare bills of lading and delivery receipts.
• Maintain excellent communication with external and internal customers as well as interline companies.

Skills

Skillful in Microsoft Office Programs

Excellent keyboarding skills

Experience in a fast-paced environment

Exceptional communication skills

Customer service skills

Tools

Microsoft Office

Job description

Overview

This is a First Shift, Part-Time Position.

Available Start Time

4:00 PM

Responsibilities

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquiries including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May Be Asked To Assist With

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filing

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities