Customer Service Representative - Part Time

City of Winter Springs; Florida; On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Health insurance

Retirement plan

Vacation & sick leave

Tuition reimbursement

Employee discounts

Business casual

Job summary

The City of Winter Springs is seeking a part-time Customer Service Representative (CSR) to greet visitors, handle phone and email inquiries, and manage utility accounts. This role emphasizes accuracy in data entry, payments processing, and responsive service in a municipal setting.

Work hours are 25–30 per week, Monday through Friday, with on-site duties in the Utilities or City Hall offices. The CSR will balance cash, scan payments, and support both customers and staff while upholding

Qualifications

• High school diploma or equivalent.
• Three years of utility billing or customer service experience required.
• Bilingual a plus.

Responsibilities

• Greet guests in lobby and answer calls professionally.
• Accepts all forms for Utility Billing to maintain utility accounts.
• Process payments for City services including deposits, utilities, and programs.
• Balance drawer daily by handling credits, deposits and adjustments.
• Scan payments and files into LaserFiche; enter data into systems.
• Assist customers in person and by phone with inquiries.

Skills

Customer service

Cash handling

Data entry

Communication

Education

High school diploma

Tools

LaserFiche

Job description

Position Summary

The Customer Service Representative (CSR) will be required to engage with customers through face-to-face interactions, phone, email, and other written correspondence. The CSR is involved in processing payments for all City services and maintaining utility accounts through data entry.

Essential Functions

• Greet guests who arrive in our lobby and/or receive calls in a professional and courteous manner
• Accepts all forms and correspondence for Utility Billing Department to maintain all utility accounts (new, changes, finals, etc.)
• Sort mail received directing it to the appropriate departments.
• Process payments for all City services to include, but not limited to, deposits, utilities, recreational programs, etc.
• Process move-ins, assists in verifying new customers do not have prior outstanding delinquent bills with the City. Processes move-outs, reviews accounts for eligibility for credits, reviews consumption reports
• Assists all customers in person with questions and direct customers to the appropriate department
• Assist customers on the telephone
• Completes work orders for utilities and public works departments and contracted solid waste service provider as necessary
• Performs functions such as balancing credits, deposits, reverse charges, adjustments and miscellaneous charges to balance their drawer daily
• Scan check payments with appropriate information for bank deposit
• Scan files into electronic storage software (LaserFiche)
• Accesses inputs and retrieves information from a computer
• Regular in-person attendance is an essential function of this position due to the need for face-to-face interaction, coordination with staff and customers, and access to onsite systems

(These essential and additional job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related marginal duties as required.)

Minimum Requirement

• High school graduate or possession of an acceptable equivalency diploma
• Three (3) years of utility billing or customer service experience required
• Bilingual a plus

Knowledge, Skills, And Abilities

• Knowledge of customer service principles and effective communication practices
• Knowledge of utility billing procedures and account management concepts
• Knowledge of office practices, recordkeeping standards, and data confidentiality
• Skill in interacting courteously and professionally with a diverse customer base
• Skill in accurate cash handling, transaction balancing, and financial record accuracy
• Skill in data entry and working with electronic document and billing systems
• Ability to communicate clearly in person, over the phone, and in writing
• Ability to prioritize tasks, manage time effectively, and maintain attention to detail
• Ability to learn and adapt to specialized software and workflow processes

Supplemental Information

Position Type: Part-Time (25-30 hours per week)

Work Schedule: Candidates must be available to work Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. The position will work approximately 25-30 hours per week, with the specific schedule determined by departmental needs.

Any applicant selected for employment with the City of Winter Springs will be required to complete a pre-employment criminal background screening and drug test.

Insurance

Depending on the plan selected, the City pays approximately 98% of employee's health insurance and contributes to a Health Savings Account.

Dependent coverage, dental, vision, and short term disability plans are available at an additional cost. Basic life and long term disability insurance is paid by the City.

Additional voluntary insurances are available such as: critical illness, accident, and hospital indemnity insurances etc. are available for an additional cost.

Retirement

401A The City contributes 5% automatically. An additional of up to 2.5% will be contributed if the employee elects to contribute to their individual 457. However, employee contribution is not required. Employee is full vested after five (5) years with partial vesting in years prior.

457 Employee contributions are matched up to 2.5%

Leave & Other Benefits

Vacation leave & sick leave accrued per pay period

Additional 40 hours of PTO allotted each fiscal year

15 paid holidays

Tuition Reimbursement

Employee Discounts through Working Advantage

Business Casual