Customer Service Representative, Parking and Commuter Services

California State University San Marcos; San Marcos (CA); On-site; USD 39,785 - 43,925; Full time

Benefits offered by this job

Medical, dental and vision insurance

Retirement plans (CalPERS)

Tuition waiver

Paid holidays

Job summary

California State University San Marcos is hiring a Customer Service Representative to provide excellent customer service and supervise student assistants at the Parking and Commuter Services Administration service center. The role includes cash handling, processing payments, and recording activities in a financial system.

This full-time position offers a salary ranging from $3,565 to $3,936 per month, along with a comprehensive benefits package including medical, dental, vision insurance, retirement plans, and a generous leave policy.

Work will be conducted on-site at the university.

Qualifications

• Experience in customer service and cash handling.
• Ability to process payments and manage financial data.
• Strong communication skills necessary for providing assistance.

Responsibilities

• Provide customer service and lead student assistants.
• Handle cash and process payments for parking permits.
• Balance and reconcile cash drawers and deposits daily.

Job description

Job Overview

Under general supervision, this position is responsible for providing optimum customer service and lead direction to student assistants at the Parking and Commuter Services (PACS) Administration service center. This position is responsible for cash handling, processing payments for parking permits, parking citations/penalties, transportation programs entering data into a financial system; balancing and reconciling cash drawers and deposits on a daily basis.

Position Summary

Customer Service Representative (Administrative Support Assistant II)

This is a full-time, non-exempt position, which will lead toward permanent status following the successful completion of a probationary period.

Pay, Benefits, and Work Schedule

Anticipated Hiring Salary Range: $3,565 - $3,936 per month (step 1 - step 6)

CSU Classification Salary Range: $3,565 - $5,092 per month

Salary is commensurate with the background and experience of the individual selected.

This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year; 14 scheduled on specific days and a Personal Holiday that may be taken any time during the year.

This position is required to work in person on campus.

Equal Opportunity Employer

California State University San Marcos is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.