Community Service Specialist

Opt For Healthy Living; Fresno (CA); On-site; USD 38,624 - 56,279; Full time

Job summary

Opt For Healthy Living in Fresno is seeking Community Service Specialists to support campus safety and transportation operations. This full-time role involves patrolling the campus, ensuring parking compliance, and assisting with campus events.

The ideal candidate has a high school diploma, excellent communication abilities, and must be able to work various shifts. A valid California Driver's License is required. Join us in creating a safe and accessible environment for students, faculty, and visitors.

Qualifications

• Working knowledge of university policies and procedures.
• Excellent communication and interpersonal skills.
• Ability to work various shifts and detect hazardous situations.

Responsibilities

• Patrol campus to protect the community from hazards.
• Ensure parking compliance and assist with special events.
• Provide information and customer service to the public.

Skills

Communication skills

Interpersonal skills

Ability to handle sensitive situations

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Two-way radio communication

Job description

Compensation and Benefits

A part of salary hiring range $3,461 - $3,601 per month (Steps 1-3) commensurate with qualifications and experience.

The full salary range for this classification is $3,461 - $5,043 per month.

• This is a full-time (equivalent to 40 hours per week), probationary, non-exempt position.
• Multiple positions may be filled from this recruitment.

A summary of benefit information can be found here.

Job Summary

Community Service Specialists are uniformed, non-sworn employees who provide a variety of public relations, technical, clerical, security and enforcement-related functions. Under the general supervision of the Parking & Transportation Manager and/or a Lieutenant, and under the lead of a Community Service Specialist II, the incumbent will support the mission of the University, the Fresno State Police Department and the Traffic Operations division.

• Security Services:
  • Patrolling campus on foot, bike, or vehicle to protect the campus community from hazards such as fire, theft, vandalism, trespassing and other crimes.
  • Checking, opening and securing campus facilities.
  • Coordinating and testing campus alarm systems.
• Parking Support:
  • Ensuring parking compliance through issuing and selling parking permits, patrolling parking lots, and issuing citations for parking and other standing violations.
  • Directing vehicle and pedestrian traffic during peak hours, special events and emergencies.
  • Assisting with processing revenues related to the Parking and Transportation programs, and assisting with alternative transportation programs.
• Campus Community Support:
  • Assisting with the physical logistics of campus special events and emergencies.
  • Providing general information, customer service, and assistance to the public.
  • Performing all customer service duties at the Parking Customer Service Office as directed.
  • Providing escort and citizen assistance.
  • Providing transportation for persons with disabilities.

Key Qualifications

• Working knowledge of applicable university policies and procedures, methods, practices, and terminology used in public safety communications and ability to learn to use applicable public safety related equipment and systems.
• Excellent communication and interpersonal skills.
• Ability to:
  • Work day, night, weekend, and holiday shifts on a rotational basis.
  • Detect and respond appropriately to potential hazardous or crime situations.
  • Observe and recall details and incidents.
  • Act and resolve parking and traffic problems.
  • Write standard incident reports in a clear and concise manner.
  • Handle sensitive situations with tact and responsibility.
  • Perform simple arithmetic computations.
  • Read and write at an appropriate level.
  • Establish priorities and determine deadlines.
  • Learn and understand policies and procedures.
  • Understand and carry out written and oral instructions.
  • Assist students, staff, faculty, and the general public by providing information as requested.
  • Work independently under general supervision.
  • Establish and maintain effective working relationships with faculty, students and staff from diverse ethnic, cultural and socio-economic backgrounds.
  • Learn and effectively use various police department communication platforms.

Education and Experience

• High school diploma or equivalent.
• Three to six months of directly related work experience performing similar duties as outlined in the general assignment.
• Possession of a valid class “C” California Driver’s License and a demonstrated good driving record. (Any job offers made will be contingent upon proof of good driving records as determined by a check for violations recorded with the Department of Motor Vehicles. As a condition of continued employment, incumbents selected must successfully complete Defensive Driving Courses as prescribed by University regulations related to driving any vehicle on state business.)
• A work history of regular attendance and positive performance evaluations.

Preferred Qualifications

• One year of experience performing parking and/or traffic control like functions.
• Knowledge of computer office systems and ability to use a broad range of technology, systems, and software packages (Microsoft Office Suite, Google apps).
• Proficient in use of two-way radio communication.

Department Summary

Our goal is to provide you with safe and reliable access to our campus. We are dedicated to maintaining accessible, attractive and safe parking facilities. Our objective is to manage parking resources efficiently, emphasizing customer service, so that students, faculty, staff and visitors are able to park without difficulty and lawfully.

Our transportation demand management objectives are to develop and maintain commuter programs, promote transportation alternatives, mitigate traffic congestion and reduce parking demand.

California State University, Fresno is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Human Resources Department at [phone].