Customer Service Representative - Paducah, KY

Independence Bank; Paducah (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Independence Bank seeks a Customer Service Representative I to greet customers and build relationships, discuss products, and open accounts. You will respond to inquiries face-to-face or by phone and may work a Saturday rotation as needed.

Responsibilities include assisting with routine requests, resolving issues, and promoting other services based on customer needs. Strong communication and confidentiality are required.

Qualifications

• 1 year teller and/or customer service experience required
• Independence Bank Teller Certification within 6 months
• CSR Foundations training within three months
• Teller Fundamentals training within three months

Responsibilities

• Greet customers entering the location
• Opens new accounts for new and existing customers
• Assists customers with routine account related requests, including fund transfers and stop payments
• Answers customer inquiries involving bank products and services as well as customer‑related policies and procedures
• Researches and resolves customer issues, serving as liaison between departments
• Promotes and recommends other products and services based on customer needs
• Assists customers with requests, such as providing check copies and printed statements
• Gathers and maintains up to date customer information, including addresses, phone numbers, and e‑mail addresses

Skills

Customer service

Communication skills

Problem solving

Organizational skills

Confidentiality

Education

High School or GED

Job description

*Position is not eligible for remote work.

Job Code

CSR I

Job Summary

The Customer Service Representative will interact directly with new and existing customers to establish and maintain relationships. This position will greet customers, discuss products and services, build customer profiles, open and disclose accounts, and provide appropriate follow-up. The Customer Service Representative responds to customer inquiries via telephone and face‑to‑face meetings. This position may be required to work into a Saturday rotation.

Essential Functions, Duties and Responsibilities include, but are not limited to:

• Greets customers entering the location
• Opens new accounts for new and existing customers
• Assists customers with routine account related requests, including fund transfers and stop payments
• Answers customer inquiries involving bank products and services as well as customer‑related policies and procedures
• Researches and resolves customer issues, serving as liaison between departments
• Promotes and recommends other products and services based on customer needs
• Assists customers with requests, such as providing check copies and printed statements
• Gathers and maintains up to date customer information, including addresses, phone numbers, and e‑mail addresses

Education, Experience and Qualifications

Education

Required/Preferred

Description

Required

High School or GED

Years of Experience

Minimum

Comments

1

One (1) year of teller and/or customer service representative experience required

License / Certification

Required/Preferred

License / Certification

Description

Required

Independence Bank Teller Certification within 6 months

Additional Qualifications

• Requires completion of Teller Fundamentals and Teller Level Up training within three (3) months
• Requires completion of CSR Foundations training within three (3) months

Core Competencies

• Ability to maintain confidential information
• Problem solving and situational judgment skills
• Organizational skills
• Clerical and administrative skills

Working Conditions

Indoors, environmentally controlled. Usual office working conditions. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises.

Travel Requirements

Requirement

Frequency

Never or Rarely

Mandatory Vacation

Position requires incumbents to be off work for a minimum of five consecutive business days

Physical Requirements

Requirement

Frequency

Sitting (remaining in a seated position)

Frequently

Standing (remaining on one’s feet in an upright position without moving about)

Frequently

Walking (moving about on one’s feet)

Frequently

Lifting (raising or lowering an object from one level to another)

Occasionally

Carrying (transporting an object, usually by holding it in the hands or arms or on the shoulder)

Occasionally

Pushing/Pulling (exerting force upon an object so that the object moves away or toward the force)

Occasionally

Reaching (extending hand(s) and arm(s) in any direction, such as overhead, below waist, forward or lateral)

Occasionally

Keyboarding (entering text or data using computer keyboard or 10-key numeric keyboard)

Constantly

Pinching/Gripping (seizing, holding, grasping, turning or otherwise working with the hand(s) or fingers)

Occasionally

Stooping (bending downward and forward by bending spine at the waist)

Occasionally

Squatting/Crouching (bending body downward and forward by bending legs and spine)

Occasionally

Kneeling (bending legs at knees to come to rest on knee(s))

Never or Rarely

Crawling (moving about on hand and knees or hands and feet)

Never or Rarely

Never or Rarely

Speaking (expressing or exchanging ideas by means of the spoken word to impart oral information to customers and to convey detailed spoken instructions accurately, loudly, or quickly)

Constantly

Hearing (the ability to hear, understand, and distinguish speech, either in person or telephonically)

Constantly

Near Visual Acuity (clarity of vision at approximately 20 inches or less)

Constantly

Far Visual Acuity (clarity of vision at approximately 20 feet or more)