Customer Service Representative - Packaging Industry

Golden West Packaging Group; Livermore (CA); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Life insurance

401K plan

Job summary

Golden West Packaging Group in Livermore, CA is seeking a Customer Service Representative to provide inside sales support and account management for existing and new customers. You will coordinate projects from conception through shipping and collaborate with all departments to ensure customer satisfaction.

You will partner with Sales to mine opportunities, manage orders from entry to delivery, and maintain accurate forecasts for upcoming product releases while ensuring on-time manufacturing and

Qualifications

• Strong verbal and written communications skills.
• Ability to learn quickly in a rapidly changing environment.
• Proven analytical, critical thinking, and problem-solving skills.
• Strong interpersonal and relationship-building skills.
• Demonstrate sound judgment and decision making.
• Proven ability to effectively manage projects from inception to delivery.

Responsibilities

• Coordinate projects from conception through shipping with all departments.
• Interact with customers to address inquiries, requests and complaints promptly.
• Collaborate with Sales team to ensure customer satisfaction.
• Manage orders from entry to delivery, coordinating with scheduling, production and shipping.
• Forecast inventory with customers for upcoming product releases.

Skills

Communication skills

Adaptability

Analytical skills

Interpersonal skills

Project management

Microsoft Office

Education

Bachelor's degree in business administration

Job description

Job Details

Job DetailsJob Location: Livermore Facility - LIVERMORE, CA 94550Position Type: Full TimeSalary Range: $28.00 - $33.00 HourlyJob Shift: 1st (Day) ShiftWho is Golden West Packaging Group (GWPG)?

We are a leading West Coast mill-independent specialty packaging and printing business. We are the people behind the innovative packaging solutions that make it possible for our customers’ products to reach our community – at home, school, work, at play, and everywhere in between.

With 13 manufacturing facilities primarily in California and Washington state, our extensive production capabilities include structural and graphic design, value-added converting, flexographic printing, and lithographic lamination. Our advanced, environmentally sustainable packaging solutions serve a wide range of well-known customer brands across multiple industries including agriculture, food services, medical device, food products, wineries, high tech, pharma, cosmetics and many more!

Why is Golden West Packaging Group THE place to work?

We are a well-established, growing company in a stable industry that is re-imagining itself to be a place where everyone knows everyone, where you can make a difference, and where you can learn and grow professionally.

We are focused on safety and building an employee-centric work environment where team members can experience camaraderie, relevance, and career advancement.

As the packaging and logistics sector continues to grow, we’re growing with it and creating new opportunities. Come make your mark at a company that strives to celebrate your individuality, skills, and talents.

The Role You’ll Play

Customer Service Representative - Packaging:

The primary responsibility is to provide inside sales support and account management for existing and new customers, providing a total customer experience while promoting Golden West Packaging products and services. This individual will coordinate projects from conception through shipping collaborating with all departments to ensure customer satisfaction.

What You’ll Do

• Partner with sales and operations to successfully coordinate projects from start to finish. Interact with customers to effectively and timely address inquiries, requests and/or complaints in a timely manner.


• Collaborate with Sales team members to ensure customer satisfaction with new and existing projects.


• Collaborate with Sales team on mining existing customers for new opportunities using the \"Align to Win\" philosophy of one stop shopping


• Manage purchases needed for orders such as print plates, cutting dies, outside services, etc. ensuring we are partnering with other Golden West Facilities as projects allow


• Manage orders from order entry to collaborating with scheduling, production, and shipping to ensure on time manufacturing, quality and on-time shipping commitments are met


• Manage inventory accounts ensuring there is not too much or too little in the warehouse while working with customers to provide accurate forecasts for upcoming product releases.

What You’ll Get

• A friendly, team-based, supportive work environment


• Competitive total compensation package


• Comprehensive benefits package including medical, vision, dental, life insurance, and 401K plan with employer contribution


• Employee Assistance coverage with full services, including dietary and nutritional services, retirement planning and support services


• 10 paid holidays per year


• Paid time off


• Progressive employee referral program


• Professional development and career growth opportunities

Qualifications

What You’ll Need

• Strong verbal and written communications skills


• Aptitude for learning quickly in a rapidly changing environment


• Proven analytical, critical thinking and problem-solving skills


• Strong interpersonal and relationship building skills


• Demonstrate sound judgment and decision making


• Proven ability to effectively manage projects from inception to delivery


• Strong Microsoft Office and computer skills


• Detail oriented


• Ability to work in fast paced environment


• Ability to multi-task, managing multiple challenges, and dealing with a variety of situations while under pressure.


• Ability to prioritize accordingly


• Results orientated and able to work both independently and within a team environment

Education Requirements:

B.S/A preferred business administration or related field

Required Experience:

3+ years of experience in CS roles in a fast-paced manufacturing environment with a proven track record of success

Experience specifically in a corrugated manufacturing environment is preferred but not required

Must be able to commute to and from Livermore 5 days per week

Golden West Packaging Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind.

California Pay Transparency Disclaimer: This is a Non-Exempt position. The pay range for this position is $26.00 to $31.00 per hour. It isnottypical for an individual to be hired at or near the top of the range for their role. Actual placement within range will be contingent upon several factors, including but not limited to the candidate's qualifications, education, experience, internal equity and alignment with market data.