Customer Service Representative (Onsite – Little Rock, AR)

Food Sales East; Little Rock (AR); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Paid Time Off

401(k) match

Medical insurance

Dental insurance

Vision insurance

Team environment

Learning opportunities

Job summary

Food Sales East is seeking a dependable Customer Service Representative to join our Little Rock, AR office. This full-time onsite role supports the sales team, customers, and manufacturers by handling orders, samples, and administrative tasks with accuracy and efficiency.

The ideal candidate is organized, responsive, and collaborative, with strong Excel skills and a commitment to high-quality work in a team-oriented environment.

Qualifications

• Proficient in Excel and Microsoft 365 apps.
• Strong attention to detail and accuracy in data entry and admin tasks.
• Able to learn new systems and adapt to changing priorities.
• Strong organizational, communication, and follow-up skills.
• Dependable, punctual, and team-oriented.
• Prior customer service or office experience preferred.
• Must be able to lift 20 lbs.

Responsibilities

• Enter and maintain customer orders, pricing, and information accurately.
• Serve as contact for sales associates, customers, and manufacturer partners with professional support.
• Receive, organize, and distribute incoming sample packages.
• Place sample orders and coordinate timely delivery of materials.
• Support client trade management activities.
• Collaborate with local management to maintain efficient daily office operations.
• Provide administrative support to ensure smooth workflow.
• Assist with special projects and other duties as needed.

Skills

Excel

Microsoft 365

Attention to detail

Adaptability

Organization

Communication

Follow-up

Teamwork

Punctuality

Customer service

Job description

Food Sales East (FSE) is seeking a dependable and detail-oriented Customer Service Representative (CSR) to join our team in Little Rock, AR. This is a full-time onsite position based in our Little Rock office. In this role, you'll support our sales team, customers, and manufacturer partners by ensuring orders, samples, and administrative tasks are handled accurately and efficiently. The ideal candidate is organized, responsive, and takes pride in delivering high-quality work while supporting a team-oriented environment.

KEY RESPONSIBILITIES

• Enter and maintain customer orders, pricing, and other information accurately and efficiently.
• Serve as a point of contact for sales associates, customers, and manufacturer partners by providing timely and professional support.
• Receive, organize, and distribute incoming sample cases and packages.
• Place sample orders and coordinate timely delivery of materials.
• Support client trade management activities.
• Collaborate with local management to maintain efficient daily office operations.
• Provide administrative support to help ensure smooth workflow across the office.
• Assist with special projects and other responsibilities as needed.

QUALIFICATIONS

• Proficient in Microsoft Excel and other Microsoft 365 applications.
• Strong attention to detail and accuracy in data entry and administrative tasks.
• Ability to learn new systems and adapt to changing priorities.
• Strong organizational, communication, and followup skills.
• Dependable, punctual, and able to work effectively in a team environment.
• Prior customer service, administrative, sales support, or office experience preferred.
• Must be able to lift 20 lbs. or more.

LOCATION AND SCHEDULE

• Onsite at our Little Rock, AR office.
• Monday through Friday, 8:00 AM 5:00 PM.

WHAT WE OFFER

Food Sales East is a foodservice sales agency with more than 60 years of success representing leading manufacturers across the Southeast. We are committed to a team-first culture built on trust, transparency, and doing the right thing.

• Competitive pay
• Paid Time Off (PTO) and company holidays
• 401(k) with company match
• Medical, dental, and vision insurance
• A supportive, teamoriented work environment
• Opportunities to learn and grow within the organization

EQUAL OPPORTUNITY EMPLOYER

Food Sales East is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.