Customer Service Representative (Onsite – Charlotte, NC)

Food Sales East; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

PTO and company holidays

401(k) with company match

Medical, dental, and vision insurance

Team-oriented work environment

Opportunities to learn and grow

Job summary

Food Sales East in Charlotte, NC is seeking a dependable Customer Service Representative to support the sales team, customers, and manufacturers. This full-time onsite role is based in our Charlotte office and focuses on accurate orders, samples, and administrative tasks.

You will be organized, responsive, and thrive in a team environment while delivering high-quality work and learning new systems to keep daily operations running smoothly.

Qualifications

• Proficient in Microsoft Excel and Microsoft 365 applications.
• Strong attention to detail and accuracy in data entry and admin tasks.
• Able to learn new systems and adapt to changing priorities.
• Excellent organizational, communication, and follow-up skills.
• Dependable, punctual, and able to work well in a team.
• Prior customer service, administrative, or sales support experience preferred.
• Must be able to lift 20 lbs or more.

Responsibilities

• Enter and maintain customer orders, pricing, and information accurately.
• Serve as primary contact for sales associates, customers, and manufacturer partners with timely support.
• Receive, organize, and distribute incoming sample cases and packages.
• Place sample orders and coordinate timely delivery of materials.
• Support client trade management activities.
• Collaborate with local management to maintain efficient daily office operations.
• Provide administrative support to ensure smooth office workflows.
• Assist with special projects as needed.

Skills

Microsoft Excel

Microsoft 365 apps

Attention to detail

Learning new systems

Organizational and communication

Dependable and punctual

Customer service experience

Lifting 20 lbs

Job description

Food Sales East (FSE) is seeking a dependable and detail-oriented Customer Service Representative (CSR) to join our team in Charlotte, NC. This is a full-time onsite position based in our Charlotte office. In this role, you'll support our sales team, customers, and manufacturer partners by ensuring orders, samples, and administrative tasks are handled accurately and efficiently. The ideal candidate is organized, responsive, and takes pride in delivering high-quality work while supporting a team-oriented environment.

KEY RESPONSIBILITIES

• Enter and maintain customer orders, pricing, and other information accurately and efficiently.
• Serve as a point of contact for sales associates, customers, and manufacturer partners by providing timely and professional support.
• Receive, organize, and distribute incoming sample cases and packages.
• Place sample orders and coordinate timely delivery of materials.
• Support client trade management activities.
• Collaborate with local management to maintain efficient daily office operations.
• Provide administrative support to help ensure smooth workflow across the office.
• Assist with special projects and other responsibilities as needed.

QUALIFICATIONS

• Proficient in Microsoft Excel and other Microsoft 365 applications.
• Strong attention to detail and accuracy in data entry and administrative tasks.
• Ability to learn new systems and adapt to changing priorities.
• Strong organizational, communication, and followup skills.
• Dependable, punctual, and able to work effectively in a team environment.
• Prior customer service, administrative, sales support, or office experience preferred.
• Must be able to lift 20 lbs. or more.

LOCATION AND SCHEDULE

• Onsite at our Charlotte, NC office.
• Monday through Friday, 8:00 AM 5:00 PM.

WHAT WE OFFER

Food Sales East is a foodservice sales agency with more than 60 years of success representing leading manufacturers across the Southeast. We are committed to a team-first culture built on trust, transparency, and doing the right thing.

Benefits include:

• Competitive pay
• Paid Time Off (PTO) and company holidays
• 401(k) with company match
• Medical, dental, and vision insurance
• A supportive, teamoriented work environment
• Opportunities to learn and grow within the organization

READY TO APPLY?

If you're organized, dependable, and enjoy supporting a team in a fast-paced office environment, we'd love to hear from you.

EQUAL OPPORTUNITY EMPLOYER

Food Sales East is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.