Customer Service Representative (Onsite)

InteLogix; United States; On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

PTO

Full-time

Career Advancement

Employee Discounts

Job summary

InteLogix is hiring a customer service professional to be the main point of contact for customers by phone. You will address inquiries, resolve issues, and guide customers through solutions while documenting interactions across systems.

The role requires excellent communication, a high school diploma or equivalent, and a commitment to superb attendance. Training is provided and weekend/holiday coverage may be needed.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent is required.
• Ability to remain engaged on the phone throughout the shift with minimal distractions and sedentary work.
• Typing Assessment required.
• Schedules vary based on job related factors.
• Superb attendance, so you can be there when our customers need us.

Responsibilities

• Serve as the primary point of contact for customers via phone
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and expedite complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

Skills

Excellent communication

Customer service

Problem solving

Empathy

Education

High School Diploma or equivalent

Tools

Typing

Job description

Pay rate : $15/hr

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

Responsibilities

• Serve as the primary point of contact for customers via phone
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Accurately documentcustomer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and expedite complex problems as necessary
• Strive to exceed customer satisfactiongoals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

What We Look for in a Candidate:

• Must be 18 years of age or older
• High School Diploma or equivalent
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constantsedentarywork
• Possess computer/technology savvywith the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Typing Assessment required
• Schedules vary based on job related factors
• Superb attendance, so you can be there when our customers need us

All job offers are contingent upon completion of drug screen and completion of background check.